Customer Service Analyst - Temporary

Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more.

 

Under immediate direction of Customer Service Manager, or senior customer service personnel, responds to and solves user problems and issues. Includes problem recognition, research, and isolation and resolution steps. Typically is able to
resolve less complex problems immediately, while unresolved problems are escalated to appropriate resource. May involve use of problem management database and customer service systems.

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

• Knowledge of healthcare operations preferred. Organized, self-starter. Must be able to work independently.
• Associates Degree in Information Systems, Computer Science, or related field. 4 years of work experience considered in lieu of degree.
• High School Diploma or GED required
• MS A+/SMS and the following trainings/certifications are preferred: XP remote service training, MCSE Server Administration, MCSE or CCNA network administration coursework, Basic Nortel training, Problem management software, Basic Tivoli.

Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health’s connected ecosystem has its own unique history, story and personality.

 

Centura Health is headquartered in Centennial, CO, with additional business office locations throughout the Denver Tech Center. The Corporate Service Center is home to our leaders and centralized teams that support our hospitals, clinics and people – including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Whether you work in the corporate headquarters or one of our nearby offices, you’ll experience a culture of collaboration and community where incredible people are doing incredible things every day.