CRM PROGRAMMER ANALYST II, IS&T Administrative Systems

The CRM/Salesforce.com Programmer Analyst II is a member of Boston University's Information Services and Technology team who is responsible for the design, configuration, development, release and support of CRM/Salesforce applications, components and integrations used to enable Boston University's academic, administrative and ancillary processes. The CRM Programmer Analyst II is an intermediate professional role that may work on multiple projects as a developer or as the subject matter expert. This individual will participate in projects that require Salesforce or vended packages that run on Salesforce, therefore knowledge of the Salesforce.com platform is required. This position will also be responsible for operational support and maintenance of various applications enabling university processes and systems. This individual may also coach and mentor more junior technical staff or student employees.

Essential functions of this position are:

• Participate on project teams to design, configure, develop, test and release applications/components pursuant to business, architectural and/or service requirements. Design, configuration, development, test and release activity should be in alignment with industry and BU best practices, guidelines and standards.

• Participate in operational support and maintenance of CRM/Salesforce.com based services. This includes consulting on or working incidents, service requests, defects, enhancements, upgrades, patches and service improvement initiatives.

• Invests time learning/enhancing skills related to CRM/Salesforce.com by active participation in technology users groups and professional organizations and formal training or degree programs.