| Job Requisition Number: 26345. We are in search of a seasoned Student Life professional who has strong proven experience to join our International House management team. Under the direction of the Chief of Strategy, the incumbent oversees a department of approximately one (1) career employee and 20 student workers, inclusive of thirteen Resident Assistants (RA’s) and four (4) Security Monitors (SM’s).
The Resident Support Services Manager is responsible for promoting a positive residential experience for every person living at International House, and for the safety and security of approximately 600 residents. Advises and regularly meets with residents to address personal and residential life issues, provides follow up, intervenes during residential crisis situations, responsible for providing intercultural conflict mediation and resolution, and conducts resident judicial misconduct reviews that are in violation of University and I-House community standards. Exercises mature judgment in crisis and confidential residential life situations to determine appropriate action.
Promotes I-House community development philosophy, communicates I-House policies and procedures, explains House services and responds to internal and external inquiries. Performs resident outreach. Holds consistent office hours in order to facilitate interactions with residents in resolving common issues or concerns. Provide crisis-intervention, support, referral and follow-up services to residents (i.e. refers residents with perceived psychological problems to the I-House Counselor or the Tang Center, refers residents who threaten the life and safety of others to the Police Department or other appropriate agencies, etc.) Primary staff member responsible for mediating resident conflicts, at times in consultation with Chief of Strategy, Executive Director and/or Admissions Director, meets with residents in conflict, facilitates communication between the affected parties, helps them to establish better relations and agreements that resolve the conflict, and follows up as needed. Conducts resident misconduct reviews when residents are in violation of University and I-House community standards. Responds to resident behavior that is inappropriate and not in accordance with House policies and procedures, as well as behavior that endangers the health and safety of residents and others and/or results in damage to House property. This responsibility involves confronting the behavior in question, completing incident reports, meeting with the residents and parties involved, investigating incidents, involving the Police, the Office for the Prevention of Harassment and Discrimination, the Tang Center, other campus departments whenever necessary and issuing sanctions, letters of warning and probation if appropriate. Develops and enforces the policies for social events held in areas such as the Game Room, the Great Hall and Gamble Lounge. Organizes and supervises community events such as: Town Hall Meetings, Special Coffee Hours, Floor Meetings, Health Worker Programs, Community-Building Activities, and social gatherings in designated areas of I-House. |
