The Systems Analyst will analyze AACOM’s existing systems for improvement, recommends new system processes, and keeps detailed documentation of all structural and process changes. The systems analyst must follow best practices and align with company goals, while creating better procedures and solutions that help the organization operate more efficiently and effectively.
Essential Duties and Responsibilities
Provide technical expertise and recommendations in assessing new IT software projects and initiatives that support and enhance our existing Microsoft based systems.
Assist in the creation of the system design and functional specifications for all new development projects, working with internal stakeholders and AACOM’s technology partners to test and implement new functionality or integrations.
Identify opportunities that can improve efficiency of business processes.
Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.
Work with internal stakeholders and technology partners to investigate and resolve application functionality related issues and provide first level support and troubleshooting of AACOM systems.
Coordinate application development for multiple projects.
Assist in managing an outsourced relationship with 3rd party application development and programming consultants.
Assist IT Support vendor with application installation and testing.
Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.
Provide assistance and advice to business users in the effective use of applications and information technology.
Provide minor programming in python or similar tools to extract data from website.
Provide training on system functionality to end users.
Write technical procedures and documentation for applications.
Create and maintain user documentation for new and existing applications.
Support Application Specialist in ensuring database and data integrity.
Create queries, reports, and dashboards in support of business initiatives.
Other duties as assigned.
Education and/or Work Experience Requirements
Bachelor’s Degree in Computer Science or Information Technology or a related field
Minimum of 5 years of hands-on technology experience
Extensive knowledge of PC hardware and tools such as python for extracting data from websites.
Familiarity with systems networking, Web development, and user support
Experience with administration of SQL-based databases; experience with Microsoft Dynamics CRM preferred
Experience with business intelligence / reporting tools
Good working knowledge of Microsoft Office
Project management experience preferred, demonstrating the judgment needed to plan and accomplish goals
Strong analytical and problem-solving skills
Ability to translate non-technical issues into technical needs
Experience in the development and implementation of standards, procedures and guidelines to support operational processes
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Proven ability to be flexible and work hard, both independently and in a team environment
Willingness to work occasionally outside of normal business hours
Excellent oral and written communication skills
Strong customer service skills
Experience with associations preferred
Able to lift up to 20 lbs. Office environment. Able to travel to other local office sites. Domestic travel may be required.
The American Association of Colleges of Osteopathic Medicine is an equal opportunity employer (EOE).
About American Association of Colleges of Osteopathic Medicine
The American Association of Colleges of Osteopathic Medicine (AACOM) was founded in 1898 to lend support and assistance to the nation's osteopathic medical schools, and to serve as a unifying voice for osteopathic medical education.