Data Center Quality Assurance Manager– OSP & ISP Construction
The Quality Assurance (QA) Manager plays an important role in Black Box’s data center deployment program by monitoring all phases of the project to ensure that all external and internal requirements are met before our product reaches our customer. The goal of this position, is to assure the high quality of our operations and services leading to the long-term success of our business. Some of the key responsibilities include, developing a Quality Assurance Plan to support the program, executing Quality Control (QC), and the development and reporting of Key Performance Indicators (KPI).The ideal candidate will have an engineering background and enjoy providing end-to-end solutions to Infrastructure quality problems.
Develop overall quality plan to support the data center rollout, including quality around technical delivery, logistics, inventory controls
Develop and maintain Noncompliance Register
Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback
Creates detailed, comprehensive, and well-structured installation and test plans.
Estimates, prioritizes, plans, and coordinates quality control and testing activities.
Designs, develops, and executes QA scheduled reports (e.g. defects, installation deficiencies, project timelines and project level QA measurements)
Identifies, records, and documents thoroughly and tracks deficiencies and corrective actions.
Performs thorough review of all testing documentation.
Monitors and inspects all operations that affect quality to align with industry and customer standards.
Facilitates communications with internal and external teams to identify system requirements, failures, and process improvements.
Monitors corrective action process results.
Investigates the causes of non-conforming products and trains users to implement QC solutions.
Tracks quality assurance metrics, such as defects, marginal results, and project specific KPI’s.
Stays up-to-date with new testing tools and test strategies.
Maintains all testing documentation.
Trains installers, where necessary, on testing methodologies.
Assists Project Manager with reporting requirements.
Develop Quality plans and run books.
Oversee testing and installations
Proven work experience in Infrastructure deployment.
Proven work experience in Infrastructure quality assurance.
Strong knowledge of Project/Construction QA methodologies, tools, and processes.
Experience in writing clear, concise and comprehensive test plans and test cases.
Hands-on experience with QC implementation.
Solid knowledge of testing and installation methodologies.
Excellent MS Office and database skills.
Excellent spoken and written communication as well as receptive listening skills.
Superior collaboration and communication skills: team building, conflict resolution, stakeholder management and decision making.
Additional Ideal Qualifications:
Experience working in a data center builds
Experience with fiber and copper performance testing
Certifications in QC is a strong advantage.
RCDD and DCDC preferred
Strong Knowledge of TIA and NEC Standards.
Strong knowledge of BICSI and Data center installation standards.
Bachelor’s Degree preferred, or equivalent work experience.
Minimum of 5 years of relevant experience.
What’s in it for You?
Black Box offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
About Black Box Network Services
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.
We provide solutions to build and manage IT infrastructure of our customers with a product platform that covers IT infrastructure, specialty networking, multimedia and keyboard, video, mouse switching and a service platform includes unified communications, data infrastructure, and managed services. Black Box addresses the needs of multiple industries including, but not limited to, business services, retail, government, financial, healthcare, technology, manufacturing, distribution, construction, education, hospitality, and transportation industries.
Additional Salary Information: Black Box offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
Internal Number: 2018-2255
About Black Box Corporation
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,500 team members.
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