At Independence Physician Management (IPM a subsidiary of UHS Inc.) we're looking for exceptional people who share our vision and values, who share our focus on hard work, enthusiasm, teamwork, loyalty, trust and cooperation. We've embraced these traits and built a team of employees who consistently work to achieve the highest level of service excellence. People are our most valuable resource at IPM as we are committed to providing high quality acute care and behavioral health services to residents of the communities we serve. We are equally committed to offering our employees unlimited opportunity in an environment that encourages professional development.
Processes inbound Physician Referral Calls.
Assists callers by helping to match them with doctors and facilitates scheduling appointments.
Processes inbound calls for registration in hospital seminars, screenings and education classes.
Processes digital requests for physician referrals.
Interacts appropriately with physician's office staff.
Collects and accurately documents caller demographics.
Contributes to team goals and achieves individual goals.
Meets performance targets for accuracy, speed, efficiency and call handling.
Maintains confidentiality of all interactions.
Maintains accurate records within a shared database.