To coordinate and manage the activities and performance of staff members within an IT team or teams focused on implementing and supporting enabling clinical and administrative information technology solutions and services for a large integrated health care delivery system.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Manages large teams, or multiple smaller teams, of individuals, staff and leaders, including managing recruitment, retention, staffing plans, performance accountability, and annual performance management reviews.
Creates team structure to maximize efficiency and effectiveness, and manages individuals/ team through changes necessary to improve the structure.
Manages operational readiness of existing systems and services.
Helps to resolve barriers and conflicts (resource, timing, financial, sequencing) between multiple projects and project teams. Resolves issues before they become barriers to successful project implementations.
Develops and maintains effective lines of communication and relationships with IT leaders and staff, and appropriate CCHS leaders and staff to ensure IT department is delivering effective and efficient projects and services.
Provides and presents organizational communication and education related to the areas of responsibility. Ensures communications are consistent and coordinated.
Leads organizational and departmental performance improvement activities
Develops and manages budget for areas of responsibility.
Manages vendor relationships within areas of responsibility.
Identifies and pursues opportunities for continuing professional development to increase understanding of assigned areas, information technology direction, and healthcare direction.
Negotiates service level agreements with customers and service providers and monitor service delivery to ensure agreed upon targets are met or exceeded
Provides intake mechanism for organizational ideas and leads the champion/sponsor through the initial stages of the project management methodology, to position the project for approval, and coordinate the handoff to the appropriate project manager.
Works closely with champions, sponsors, stakeholders, and IT staff to create strategy, approach, sequencing, and timeline for projects and programs, focusing on clinical/business process improvements.
Prepares for, coordinates, and chairs the project/program advisory, decision-making, and steering committees, including an emphasis on a multi-disciplinary approach.
Manages projects using CCHS-specific project management methodology to deliver technology that drives business/clinical benefit
Negotiates contracts with external vendors for services and products and monitor delivery of contractual obligations
Performs other duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS :
6+ years of combined project/operational clinical application support/resource management experience with an emphasis on experience with multi-disciplinary, complex clinical projects, systems and/or teams.
Bachelor's degree or commensurate experience in a discipline related to the assigned area.
Experience with large health care vendor solutions, a plus
Internal Number: 46388BR
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.