In support of Global Operations for MetLife the Scheduling Operator role provides technical expertise performing day to day application changes within the Distributed Scheduling environment. Provide technical support in the development and implementation of our International and Domestic scheduling environments. Assist our global partners with technical expertise related to their critical batch processing. Willingness/ability to provide off-hours support 24/7 as needed to achieve customer SLA.
Act as the lead and escalation point for the distributed batch scheduling team. Provides direct support on all batch-scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the QA/Development and Production environments. Provide functional product support and technical troubleshooting for Scheduling Software. Escalate accordingly. Enforces adherence to existing production support operational readiness standards Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
Essential Business Experience and Technical Skills:
3+ years’ Operations and/or Engineering experience with IBM Workload Scheduler (Maestro/TWS) or similar Willingness/ability to provide off-hours support 24/7 as needed to achieve customer SLA (on call rotation) Proficient in the technical capabilities of scheduling and automation tools Working knowledge of application and infrastructure components as they relate to distributed scheduling Working knowledge of UNIX, Linux and Windows OS and other tools used in support of the distributed production process. Ability to enforce and adhere to IT RISK Policies and Controls as well as Incident, Problem and Change processes & controls Preferred:
Experience as a team lead Project Management skills Bachelor’s degree and/or relevant industry certifications/training (ITIL, etc.)
MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company, better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries.