The Data Center Systems (DCS) business unit at WDC has a portfolio of storage solutions that includes Active Scale, the IntelliFlash all-Flash storage platform, and disk based platforms. This position will be in the technical writing team that supports Active Scale petabyte-scale object storage systems. This US-based position will support development teams in San Jose CA, Colorado Springs CO, Ghent Belgium, and Bangalore, India.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
You will work within a small tech writing team in a well-structured Agile environment to produce the technical documentation for an enterprise object storage product. Product documentation includes Administration Guides, Release Notes, Hardware Guides, Installation Guides, Support Guides, API References, Online Help and other technical documents.
This position requires experience working both with conditionalized FrameMaker and in a DITA authoring and production environment. You will work initially with a set of FrameMaker documents that will be merged into a DITA framework (as a separate project).
This position requires a highly experienced writer who knows how to produce quality documentation for a complex product, work with DITA tools, and work with other writers to implement a new DITA information model.
10+ years relevant technical writing experience for enterprise products
Excellent writing and teaching skills: ability to research and understand highly technical information and explain difficult concepts in a way that is easy to understand
Experience writing for object storage or a related domain (enterprise storage, networking, virtualization, databases, cloud)
Experience working with FrameMaker documentation sets that use conditional text.
Experience creating DITA topic-based content using XML authoring tools in a component content management system
Experience supporting and troubleshooting DITA authoring and publication tools, including DITA-OT plugins, CCMS (easyDITA), and OxygenXML
Experience working with DTDs, XML, XSLT, DITA-OT, HTML, CSS
Experience creating context sensitive help in DITA environments
Experience working in an Agile environment with Agile tools (JIRA, Confluence)
Excellent cross-geography team collaboration, communication and project management skills
Motivated, solution-oriented, and willing to take on challenges
Bachelors or Master degree from an accredited college in Computer Information Systems, Computer Science, Technical Writing, or a related field of study.
ABOUT WESTERN DIGITAL
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