The General Manager of Beautiful Blooms, LLC will be responsible for the management of the Leadership Team and overall success of the business unit..
Responsibilities include but are not limited to:
Overall meeting or exceeding client satisfaction and contemporary market expectations, while maintaining strict adherence to operational controls, maintaining employee job satisfaction and creating a positive high performance culture, and meeting targeted financial goals.
Oversight and a systematic approach to recruiting, retention and training standards, enhancing staff supervisory skills and accountabity processscheduling oversight of team members and management to create an efficient and high visibility system..
Overall P and L responsibility and annual planning with CEG finance and executive management teams. Creation and management of P and L statements.
Oversight of all floral, supplies and other direct procurement activities. Product ordering and inventory maintenance
Collaboration with all CEG support , teams including but not limited to executive management, financial management, human resources, facilities management..
Oversee Fleet management assigned to Blooms
Maintain a safety first work environment.
To be successful in this position the GM must have exceptional communication, interpersonal skills and consider himself/herself to be a “servant leader”. A highly tuned “emotional IQ” would be an extremely helpful attribute to manage a diverse employee and client mix. Must be highly attentive to detail and be able to teach and embrace process management at all levels. This position also requires the ability to simultaneously be aware of and support operations in both the front and back of the house. GM will be expected to be highly visible during the week and also personally attend events as needed to ensure quality and observe operations first hand as required.
Essential Duties and Responsibilities:
Displays energy, persistence, and passion for position.
Exemplifies and exhibits CEG Core Values and Mission Statement on a consistent basis.
Demonstrates innovation in new ideas and solutions.
Adapts to changes in the work environment; able to embrace positive change and manage through delays or unexpected events; is a successful change agent for himself and as a leader of a business unit.
Believes in a constant improvement philosophy and is intellectually curious which drives a constant outlook for positive opportunities from the status quo. Quality of Judgment/Decision Making
Makes fact based logical decisions through consideration of all facts, areas and people affected or involved.Incorporates others in decision making processes, using discretion of when and to whom information is disclosed.
Defines, anticipates, and prevents problems; overcomes obstacles and generates alternative solutions.
Effective time management under high priority and stressful situations.
Sets clear performance expectations through direction and goals; defines quantity, quality, and time for each expectation.
Reviews employee performances for levels of quantity, quality and timeliness achieved.
Interacts with all employees to develop a high level of teamwork, productivity and morale; resolves conflicts constructively and professionally.
Delegates tasks according to employee capabilities and development goals; sets clear objectives and priorities.
Responds to employee needs, requests, and concerns in a timely manner and with demonstrated fairness.
Motivates others to increase performance and learning.
Treats guests with care and respect at all times; goes above and beyond to create an extraordinary experience for clients and guests.
Training and Development
Develops and utilizes training programs, e-learning material, meetings, job assignments, and company policies and procedures to develop employee skills in order to meet productivity levels.
Pursues own personal development, identifying areas for self-improvement and establishing plans for development and follow through.
Accepts constructive criticism professionally and applies suggestions for self-improvement.
Communicates performance feedback honestly, professionally, and in timely manner.
Coaches employees as needed to improve performance.
Planning and Organizing
Uses objectives, schedules, policies, and procedures to obtain desired levels of productivity.
Develops policies and procedures to enhance and measure quality.Works with management to coordinate training as needed to meet business needs.
Maintains well-organized files and materials, creating a productive and efficient work environment.
Essential Knowledge & Skills:
Education: 4 year degree or equivalent with preferable experience in the Hospitality and Special Events Management Space. Digital Skill Set: Helpful to embrace understand or capacity to learn digital systems. Experience in Ularas (floral production system), proficiency in Microsoft Office, Warehouse Inventory Systems and other related financial or operational applications a plus.
Freedom from illegal use of drugs and freedom from use and effects of use of drugs and alcohol in the workplace.
Minimum 5 years relevant experience in a supervisory/management role, hospitality events experience is preferred.
About Cescaphe Events
Our mission at Cescaphe is to execute once-in-a-lifetime, distinctive events with genuine care and passion, treating guests like family as we exceed their expectations. Every position, whether it is in the front of house, the culinary department, administrative offices, or finance, plays an integral role in making every client’s dream a reality.
Cescaphe has evolved over the years from our Ballroom on North 2nd Street to the full-service event company it is today through the tireless efforts of hard working individuals with one common trait, a commitment to hospitality. Every person in every position of the organization has the opportunity every day to make someone’s day better and hopefully memorable. As we continue to grow, we are looking for the following positions all with the core requirement of the commitment to hospitality.