Our Liquid Handling Specialist will provide application and technical support to customers for Prime and other auxiliary HighRes products. Specific responsibilities will include setting up instruments and developing advanced application protocols including Factory and Site Acceptance Testing. Additionally, the position will train customers on HighRes products and software, both in-house and at customer sites, and provide customer support for liquid handlers and integrated systems. The role will also act as a technical liaison between customers and HighRes Project Management and Sales teams to meet and maintain customer needs.
The position is educational, demanding, and rewarding, with significant scope for role expansion based on successful customer implementations and developing a strong working knowledge of Prime. When not assigned to customer installations, the role will also be expected to assist with internal product development initiatives, including developing off the shelf application solutions, in genomics, cell biology, screening and other related areas. The candidate will be comfortable with travel within the US, consisting of up to 50% of the year.
What you'll be doing:
Develop application-specific protocols on HighRes products by interpreting procedures provided by the customer or HighRes Sales team.
Perform troubleshooting of application protocols and instrumentation.
Optimize liquid handling performance of instrumentation.
Provide basic and advanced software and hardware training. Develop and deliver training material for HighRes Sales and Applications team.
Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
Demonstrate usage of advanced programming skills and software functions to control instrumentation.
Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
Maintain support for existing customers by providing additional application protocols, training, etc.
Understand customer expectations and schedule work accordingly.
Document application support work and customer visits within a company required format.
Work independently and make intelligent decisions based on experience and knowledge.
Maintain professional relationships with customers and co-workers.
Your knowledge, skills and attributes:
Excellent problem-solving skills and the ability to overcome unforeseen challenges quickly and effectively
Outstanding communication skills and the ability to work well with a team
Flexibility in working hours and availability to travel within the US 50% of the year
Ability to work independently and reliably with minimal supervision.
Minimum one year relevant industrial experience.
Experience with scheduling software for automated laboratory systems is a plus
Experience with programming languages and computer knowledge is a plus
Passport and valid driver’s license required
Internal Number: 2018-1255
About HighRes Biosolutions
Our systems and solutions allow scientists accelerate such areas as drug discovery, high-throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science, molecular diagnostics, and more.
The work we do is important in many ways and because of that, we are committed to building an inclusive and transparent culture where employees can focus on doing their best work.
As a small company we are also doing our best to offer competitive and flexible benefits, a collaborative and innovative atmosphere, a modern and beautiful office space north of Boston with lots of room for our growing team and the freedom and flexibility to create real work-life balance.
Our existing team comes from diverse backgrounds in Life Sciences, Robotics, Engineering, Entrepreneurship and more. Some of our roles have a pretty specific set of requirements but we also look for people who are open to continuous learning and improvement not just the expert in the room. Take a look at our current openings and let us know that you are interested.