Gonzaga University is looking for an experienced CRM Business Analyst to join the Gonzaga Information Technology Services Team to support its enterprise-wide CRM. Reporting to the CRM Technical Architect, this hands-on resource has familiarity with all aspects of CRM, including the technical requirements, system configuration, user requirements, and related policies and procedures.
The ideal candidate will work with the technical team, unit-based functional leaders, and ITS team members, leveraging CRM knowledge to meet stakeholders' business requirements. This position will capture and model/map business requirements, and work with business partners to understand directions and priorities to assure the delivery of quality solutions. The Business Analyst is responsible for testing new functionality deployed and for facilitating user adoption through supporting training and other communications. The successful candidate will also support functional units with advanced querying and data analysis. This role will serve as project leader on small to medium-sized projects or on a portion of a larger project, as assigned.
Please note that the Gonzaga's CRM solution referenced above implies that Gonzaga may choose to employ more than one CRM software.
3-5 years of experience in report writer or analyst role.
Strong capabilities in CRM system configuration, test script development, functional analysis, coordination of user acceptance and sign off, business process improvement, fit/gap analysis, requirements documentation, and presentation of options and solutions facilitation.
Understanding of application architecture principles, protocols and practices, including data structures, data modeling, and data security.
Knowledge of object-oriented analysis and design, database design and software development lifecycle.
Excellent project management skills. Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Strong history of technical project management experience (ITIL, PMP standards).
Creative and analytical thinker with strong problem-solving skills.
Must demonstrate exceptional verbal and written communication skills.
Broad level of understanding surrounding information systems and application architecture standards.
Positive attitude, consistently proactive in carrying out responsibilities, proven ability to work successfully with diverse populations, and demonstrated commitment to promote and enhance diversity and inclusion.
Gonzaga University is a private four-year institution for higher education located in Spokane, Washington. Established in 1877, the university continues to use their education model of educating their students as a whole person- mind, body, and spirit. At Gonzaga, students discover how to integrate science and art, faith and reason, and action and contemplation. Gonzaga is a nationally ranked university and one of the top regional universities in the west. Home to over 7,800 students, Gonzaga offers a variety of undergraduate and master’s degrees, as well a Ph.D. and Juris Doctor through the school of law.