ITS Administration equips and mobilizes ITS to achieve its mission. The team supports ITS staff and the university community through its functions in finance, procurement, human resource, facilities, workforce development, project management and communication. Each of these teams help ITS operate smoothly.
In addition to the resposbilities listed below, our selected candidate should also expect to:
Coordinate the hiring of temporary student staff and act as daily functional supervisor
Respond to inquiries and complaints, actively coordinating with team members, service groups and vendors to effectively resolve incidents and requests
To learn more about ITS, visit our website: http://www.its.umich.edu/
Production Support 70%
Receive, evaluate problems and prioritize, communicate and respond to staff service requests regarding building maintenance, space, phone/data or AV equipment issues and ensure completion/resolution in a timely manner. Follow up with customers and technical staff on incidents and requests. This includes creating requests to the U-M plant department for repairs, entering data/voice work orders, basic maintenance of AV equipment, communicating status and closing out requests, requiring active coordination with team members, service support groups and vendors to effectively resolve issues and requests.
Serve as building liaison to the UM Plant Departments and/or vendors to coordinate work and repairs, communicating timelines, status and delays with teams and customers. Coordinate space relocations and equipment for staff. Provide data on space use and allocations.
Coordinate and distribute incoming and outgoing deliveries for supplies, packages, equipment and mail to areas in various buildings which will involve moving items that can weigh up to 50lbs from trucks or warehouse areas to different building locations and storage areas on and off campus. Assist staff in coordinating and moving files, belongings, etc. to new building locations. Order and accurately maintain inventories of office and general supplies. Disperse supplies to various areas, as requested.
Project Support and Coordination - 15%
Assist in the development and implementation of project plans and timelines. Provide status reports, exchange relevant information with management and project teams and meet timelines. Coordinate the work of U-M Plant department and outside vendors.
Notify management of potential risks and issues.
Service Improvement - 10%
Suggest improvements to processes, procedures and tools that will increase efficiency and effectiveness of facility work. Studies and develops a comprehensive understanding of facility support needed. Following established standards and protocols, develops and conducts analysis and tests and implements solutions with senior staff members. Following established standards and methodology, develops and conducts analysis and tests and implements solutions under the direction of senior staff members. Contributes to the development of new and the modification of existing standards and processes. Supports product adoption and business process transformation.
Develop and edit support knowledge base documentation ensuring materials are accurate and comprehensive.
Development of Self and Others - 5%
Stay current with relevant advances in technologies and relevant information for the facility area and on equipment supported. This can include: on-the-job training, attending technical courses or conferences, reading, research and working with senior staff on testing prior to implementation.
Develops and follows best practices and procedures and shares knowledge with team members.
While not limited to the following, in this role our successful candidate will be expected to demonstrate the following organizational competencies:
Demonstrate quality service and accountability in the process of resolving requests, resulting in accurate, timely, compliant and efficient solutions as evidenced by meeting operational metrics and customer needs.
Demonstrate accountability, relationship building, effective communication skills and quality service in the process of supporting and collaborating with team members, colleagues, departmental staff or vendors, resulting in the handling of sensitive information, understanding their needs and meeting or exceeding facilities support requirements.
Demonstrate relationship building and effective communication skills through active listening and frequent communication with team members and vendors, resulting in understanding quality improvement needs and to creating buy-in for enhancements.
A minimum of two (2) years of experience in a related role requiring confidentiality, timeliness, customer service, organization and progressive responsibility in facilities operations
Demonstration of effective interpersonal skills and communication skills via email, letters and in person to teams and customers
Some knowledge of the methods, materials and equipment used in building facility and renovation activities
Demonstrated proficiency in basic computing skills including email, calendaring and document creation and editing
Strong attention to detail, organizational and time management skills, as well as the ability to prioritize tasks in order to meet deadlines
An Associate’s degree in architecture, engineering, energy management, facilities management or an equivalent combination of education and experience
Demonstrated knowledge of Microsoft Access, Visio, Footprints, iOffice (Facilities Management software), CAD and Digital Sign Content Manager software
Knowledge of University policies, procedures and practices related to facilities management
Ability to read construction documentation, some knowledge of HVAC Systems, electrical equipment, plumbing, security systems
Considerable knowledge of construction management, plumbing, electrical and mechanical systems.
Experience in facility planning skills through interactions with areas such as the Director's Office in Plant Extension, Interior Design and other external offices
Some knowledge of building systems and applicable codes
This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA and FISMA. Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.
Our selected candidate must regularly move throughout the office and building environment, must frequently operate a computer to complete work and tasks and may be required to move equipment weighing up to 50 pounds.
May require on-call availability and may require working during non-business hours and on weekends.
Punctual, regular and consistent attendance is required.
May require travel to various location on and off university campus to deliver materials.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is No. 20 in the annual Times Higher Education world ranking, 2019.
The University of Michigan is ranked No. 2 U.S. public university, 28th overall in The Wall Street Journal and Times Higher Education announced 09/05/2018.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2018-19, and ranked 20th among all institutions on the list, which was released 06/13/2018.
The University of Michigan maintains No. 15 in Times Higher Education World University Rankings released 05/30/2018.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 167242
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.