Lead the virtual student services team in the areas of recruitment, inbound call center services, outbound enrollment services, and CRM and retention tools in order to provide efficient and effective leadership, service and support to college personnel. Provide system-wide leadership, support and training to the college personnel responsible for Tier II, recruiting and retention functions.
Engage with state entities such as CPE and KYAE and cross-functional teams to provide leadership and support for statewide recruitment and education initiatives. Lead implementation and execution of system-wide, inter- and intra-organizational enrollment services for recruitment efforts and develop and launch e-campaigns at the system level which speak directly to specific prospective students, including but not limited to non-traditional students and under-represented minorities.
Provide subject matter expertise in the management of large, system-wide contracts with vendors, and leading negotiations, project management, contractual changes and accountability. Provide reports, presentations, policy recommendations and training to System Office and college leadership, faculty and staff around contract products, services and terms. Oversee contract costs and revenues and ensure service levels are met in line with those costs and revenues.
Research, evaluate and implement new technology for advancing student services state-wide based on best practices and lead cross-functional teams consisting of System Office and college leadership, faculty and staff for state-wide student services software and efforts around student recruitment and retention.
Lead System Student Services integrations of PeopleSoft with retention software and CRM to ensure effective and efficient functionality for college personnel, as well as integrations of PeopleSoft and CRM with Bb SmartView platform to ensure a high level of service is provided by the student service center.
Perform other duties as assigned
Internal Number: 53105
About KCTCS - Kentucky Community and Technical College System
The Kentucky Community and Technical College System (KCTCS) is the newest postsecondary education institution in the Commonwealth. KCTCS was created by the Kentucky Postsecondary Education Improvement Act of 1997 (House Bill 1). Our 16 colleges and more than 70 campuses are deeply rooted in the educational history and tradition of Kentucky.
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