Schedule: Typical work hours are 8am-5pm M-F with occasional evenings and weekends.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1) Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring student to appropriate department for further assistance as necessary.
2) Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.
3) Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures and guidelines to determine best course of action.
4) Reviews incoming documentation for completeness and returns incomplete documentation to student in a timely manner. Distributes documents to appropriate inter office staff and various departments.
5) Provides computer navigation support to students utilizing CougarWeb and other electronic tools. Assist students in self-serve processing of course drop/adds, completing the admission applications, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.
6) Responds to requests and refers students to appropriate resources for information on a range of topics including but not limited to advising, career counseling, disability services, dual credit programs, admissions (domestic and international), new student orientations, financial aid and testing.
7) Performs office support duties which may include scanning documents; distributing and processing of mail; updating and ordering admissions/registration publications/forms and various office supplies.
8) Counsels students regarding loan programs and contacts students, guarantors and others; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone and by mail.
9) Assist with workshops and explains College admission process, enrollment steps, and ongoing student service requirements.
10) Provides information on course selection, prerequisite authorizations and other permissions needed for student registrations. Provides guidance on department and campus processes.
11) Work at an assigned work station and at the front desk on a rotational basis.
12) Maintains confidentiality of student records in accordance with the Family Educational Rights and Privacy Act; maintain confidentiality with student mental health and chemical dependency issues and other information.
13) Works assigned schedule, exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands.
14) Performs other related duties as required.
Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.
While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds.
Working Conditions: Normal office working conditions.
Knowledge, Skills and Abilities: Knowledge of: higher education enrollment services. Skill in: customer service; application of Microsoft Office products, email, and an ability to navigate and coach others in online applications and services. Ability to: develop and maintain effective working relationships with coworkers, supervisors, students, general public, and other job contacts; maintain confidential and sensitive information.
High School Diploma or GED with at least three years progressively responsible clerical experience in the area of the assigned specialized function. Employee typically gains the necessary level of expertise by demonstrating job competency acquired through on-the-job training, development, and experience with Columbus State. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications: Three years' experience in higher education and student affairs and/or strong customer service experience.
Additional Information: Applicants are encouraged to submit a cover letter detailing how their experience/skills align with the needs of this position.
Internal Number: req2345_1546954764
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.