UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), a network of UW Medicine Neighborhood Clinics (UWNC) that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. The Office of the Chief Health System Officer (CHSO) is seeking a Senior Project Manager/Consultant, Enterprise Access & Innovation, UW Medicine. This individual will serve as a critical resource in supporting, managing, and driving strategic projects and initiatives across the enterprise related to transforming patient across the enterprise. This position will support executive management and senior leadership in executing business/operational strategies in support of one of the key Financial Improvement & Transformation (FIT) initiatives, Access & Innovation. This position will be a part of a new Enterprise Access & Innovation team working arm-in-arm with the operational and clinical leaders across the enterprise on the development and implementation of a multi-year vision for a seamless patient access experience across the care continuum at all patient touchpoints. The Senior Project Manager/Consultant will be accountable for Enterprise Access & Innovations portfolio management, and leading the creation of optimal communication channels (e.g., dashboard creation, status reports, etc.). UW Medicine is seeking a Senior Project Manager/Consultant of Enterprise Access and Innovations to be responsible for leading tactical oversight and implementation of identified projects and/or specific workstreams associated with the delivery of UW Medicine Patient Access related initiatives and process improvement programs for outpatient, ambulatory services at UW Medicine.These UW Medicine Enterprise Patient Access-focused initiatives will create and support exceptional patient access and service, provider and staff satisfaction, growth and volume management, advancement of process and technology innovation, and strong financial performance with superior efficiency and productivity. As part of the Enterprise Access and Innovations team, the Senior Project Manager/Consultant will champion and introduce new ways of thinking and doing business, and targets efforts to source and build data-driven solutions and models to transform organizational culture. REQUIREMENTS:Master's degree in Business, Communications, Healthcare Administration, or related field AND six to eight years of demonstrated success in a consulting capacity in a related healthcare, hospital, or ambulatory setting to include:a) Three (3) years of Patient Access related experienceb) Three (3) years of supervisory experience in healthcare settingd) Five (5) years of project management and change managemente) Three (3) years of customer service managementOrganization Skills - proactively prioritizes, anticipates needs and effectively manages resources and budgetsCommunication Skills - communicates clearly, persuasively and concisely both in verbal and written communicationCustomer Orientation - establishes and maintains long-term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, and stakeholdersTactical Execution Experience - oversees the development, deployment and direction of complex programs, plans and processesPolicies & Procedures Experience - articulates knowledge and understanding of organizational policies, procedures and systemsComputer Skills - demonstrates proficiency in Microsoft Office applications and ability to learn new computer/software skills quicklyFinancial Management - applies tools and processes to successfully manage budget, ROI, and business forecastingProject Management Facilitation - Extensive experience in facilitating large meetings, demonstrating the ability to represent a complex organization or collaborative of various stakeholders and lead to outcomesAnalytical Skills - Excellent analytical skills with the ability to develop, assess, and implement at all operational phases of a project.Resilient, agile, and ability work in a dynamic environment and under pressure.Must be able to operate and communicate at a high professional level while performing work at a detailed level and frequently transfer and move between the two. An equivalent combination of education and experience may substitute for stated requirements.DESIRED:Experience working in an academic health system. Clinical background or licensure. Experience working within a complex health system.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.