The Program Assistant 3 coordinates administrative processes & prioritizes, directs, & responds to business matters involving administrative functions associated with education, research, &/or operations. Creates & maintains associated documents, spreadsheets, databases, meetings, special events, etc. & alerts supervisor of critical issues & upcoming events.
This position supports the Direct Appeals team within Annual Giving. Responsibilities include program support for Loyalty & Stewardship, daily reports and follow-up for the Phonathon program, central gift cart creation, editing, reporting, data checking, and project management for the direct mail team.
Independently responds to & composes correspondence. May create & maintain standard spreadsheets &/or databases & prepares queries, reports, statistics, tables, charts, etc. based on information compiled from various sources; determines format, elements, trends, etc.
Assist with Annual Giving stewardship efforts and NU Loyal projects.
Assist with data checking for solicitations; review data for accuracy; proofread direct mail and e-mail projects.
Process daily and weekly updates for Phonathon program; send pledge reminder emails and letters; send data updates to GRS team.
Maintains websites &/or blogs which may include creating new web pages &/or updating standard information/data within the application’s content management program.
Create and maintain all Central ARD gift carts.
Update online Honor Roll.
Screens & prioritizes incoming calls. Responds to inquiries & may provide basic interpretation of policies & procedures. Researches information to resolve problems or issues.
Answer 800 line and respond to inquiries from alumni; research information to resolve problems or issues; take gifts over the phone. Independently respond to & compose correspondence.
Performs other duties as assigned.
A high school diploma or its equivalent along with 4 years of administrative support experience is required
Minimum Competencies: (Skills, knowledge, and abilities.)
Intermediate knowledge of word processing, spreadsheet, email, and database software programs is required.
Bachelor’s degree preferred.
Preferred Competencies: (Skills, knowledge, and abilities)
Experience in higher education fundraising or non-profit organization preferred.
Experience with the Microsoft Office suite of products is preferred.
Experience working with iModules is preferred.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 35220
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.