Rockwell Automation's mission is to improve the standard of living for everyone by making the world more productive and sustainable. It is this mission that inspires us to succeed as the leading global provider of automation, power, control and information solutions that help manufacturers achieve their competitive goals. Our relentless focus on deepening customer relationships allows us to truly make a difference for the people we serve.
Rockwell Automation is committed to employing a highly skilled workforce at every level of the organization. It is these valued employees that rise to the challenge of delivering industry solutions to more than 80 countries around the world. Our focus on intellectual expertise, innovation, research and development positions us to be the most valued automation company in the world. Fuel your future with the incredible vision of Rockwell Automation.
Position Summary: The Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:
Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Evaluate and approve operational quality of system equipment
Serve as company liaison to the customer for multiple topics
Participate in the establishment, measurement, and achievement of customer satisfaction metrics
Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting
Provide leadership for project engineering teams, contract employees, and project support personnel
Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
Communicate with Rockwell Automation and customer management regarding project details
Support an environment conducive to successful team interaction and customer satisfaction
Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position
EOE, M/F/Disabled, Vet #LI-MR1 #techjob
Internal Number: 2605416
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.