Summary: Jobs in this family are responsible for developing, testing,maintaining, installing, and/or deploying of applications and relatedinformation technologies. In addition, they are responsible for theestablishment, development, and promotion of standard architectures, as well ashardware and software components. This role provides consultingservices regarding how to integrate information technologies into clinical andbusiness processes and the effective application of industry and organizationaltechnology standards.
Lead Tapestry system enhancements and new feature modifications.
Responsible for Tapestry build, upgrades, quarterly updatesand optimization.
Proactive in identifying future business needs andrequirements.
Mentor and coach other Epic Analysts in problem analysis andresolution efforts.
Coordinate and contribute effectively to the implementationof large scale IT projects.
Communicate with IT and management staff in the evaluationand selection of prospective IT systems that support or are bolt-on to the EpicEnterprise System.
Provides on-call support for Tapestry end users.
Investigate complex system errors and/or failures andcoordinate the resolution of these issues.
Utilize project management skills for leading the planning,testing scripts updates, reviewing of release notes, testing workflow and buildchanges for quarterly updates and system upgrades.
Position requires at least 3 years of direct experience anda high school diploma or equivalent.
A BA/BS degree in IS or Business is strongly preferred.
May have an equivalent combination of education and/orexperience in lieu of education and/or experience stated above.
Excellent critical and analytical thinking and excellentcustomer service skills.
Exhibit excellent written and verbal communication skills.
Advanced troubleshooting and critical thinking skills.
Excellent organizational and project management skills.
Ability to analyze, organize and prioritize work whileworking under pressure and meeting multiple deadlines.
Ability to applied judgment and make informed decisions.
Health plan administration experience.
Experience with documentation, workflow design, and productconfiguration in a managed care organization.
Ability to actively participate and be able to lead in allproject phases including design, build, validation, implementation andoptimization.
Knowledge of technical applications and interfaces typicallyused in managed care environments.
Familiarity with health plan operational workflows.
Strong communication skills and the ability to interact withall levels of the organization.
Previous experience with process improvement implementation.
Licensure, Registration, and/or Certification:
Epic Tapestry Certification required within 6 monthsfrom employment, including 2 test retakes.
ITIL Certification preferred.
Internal Number: 44109
About Cook Children's Health Care System
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 60 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's ...life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.