Our technology teams are responsible for the bank's entire information technology infrastructure. They develop and maintain the software required to support the bank's business. The teams work closely with the businesses and other infrastructure units to modernise the bank's IT systems to reduce complexity, risk and enable business growth.
With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.
Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation. We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.
Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt. Join us here, and you'll constantly be looking ahead. We'll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.
The Listed Derivatives IT Execution Support provides support services for Client facing applications of the Listed Derivatives business globally. A follow the sun model is in place with local teams based in US, EMEA & APAC. The team provides a 24X5 service onsite and limited weekend coverage. By becoming the primary contact point for all LD issues, the team has high exposure to and work with the front office & client facing teams on a daily basis.
Reporting to the LD IT Support APAC Regional Manager, the role will need the candidate to investigate and resolve user & system generated issues across production systems in a timely manner, both for local & global users & systems. The candidate will liaise with multiple technology teams & use our comprehensive monitoring platform to preempt, reduce and manage the impact of system issues affecting the LD business.
SL2 Technical Support
The primary responsibility of the candidate will be to provide fast paced SL2 technical support for all electronic trading applications used by the LD business, including
FIX for Direct Market Access
Front end Trading & Algo platforms
Order Management System
Additionally, managing the estate of Windows and UNIX application and database servers, with an emphasis on using & refining Geneos monitoring to proactively maintain stability.
There is a significant amount of relationship management involved in this role and the strategy of the team is to provide excellent service, concentrating especially on the values core to the bank. The team work together to deliver high quality service to the LD business. Post holders are expected to work with:
Front Office Trading, Sales, Product & Business Management
Ecommerce Support (external client facing)
Global LD Technology onshore & offshore Development teams
Various Technology teams throughout GT
Handle high priority incident tickets, work with members of the team and developers to resolve incidents, ensuring that affected users & management are always kept informed.
On-call support will be required on a rota basis both during the week and at weekends
Ownership of problem tickets that have been raised for your application set
Collaborate with technology partners to provide resolution for open problems or ensure that the appropriate parties have been tasked with doing so
Continual Service Management Process Improvement & Reporting
Identify process improvements in the regional and global support models and assist in implementation
Work with project managers on the introduction and supportability of new services and systems
Produce MIS reports on the overall quality of services
Follow up and resolve issues of poor service quality
Educated to a degree level
2 – 5 years of strong technical experience, as well as excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions and at all levels of the organisation
1- 5 years experience of supporting applications in a trading floor environment
Significant experience in an application support role in a dynamic financial services environment is a necessity for this role
Hands on and proficient with UNIX / LINUX /Windows commands desirable
Experience of electronic trading and/or Fixed Income businesses in Investment Banking or Financial sector
FIX messaging protocol experience
Excellent communication skills – ability to liaise with both Business and IT users in a clear manner
Temperament to work under pressure in a fast moving production environment
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.
Internal Number: 5002253
About Deutsche Bank APAC
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