Primary Location: United States,Delaware,Wilmington
Other Location: United States,Florida,Jacksonville; United States,Texas,Irving
Education: Bachelor's Degree
Job Function: Risk Management
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 25 % of the Time
Job ID: 18072477
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
The North America Consumer Operational Risk Management (CBORC) functions was created to address the need for an improved and unified approach to operational risk issues and the inefficiencies of the NA Consumer Business functions. The organizational structure of the utility facilitates common processes, maximizes our talent, strengthens our business process controls, enables us to leverage existing best practices and develop common, simplified procedures and processes that result in consistent execution of Operational Risk Management Policy expectations and reduction of cross business duplication. The CBORC In-Business Risk Control Lead is responsible for Control related matters with respect to Digital Customer Experience business area. Primary objectives include: - Build an effective, efficient and robust Annual Risk Assessment and quarterly Manager's Control Assessment for a significant or group of significant business processes within Retail Services, with a specific focus on risk related functions and controls; clearly conclude on the "health of controls" with fact-based evidence. - Develop meaningful, sustainable risk reporting (key risk indicator metrics) with thresholds and triggers to identify and communicate emerging risks; develop actions plans with core process owners and evidence mitigation and control. - Lead and support efforts to perform risk reviews of key business activities, including business projects, new products and core business processes. Job Responsibilities: - Lead annual and quarterly Managers Control Assessment (MCA) self-assessments and completion of all Control related assessments on behalf of the business process owner. - Identify and escalate potential areas of risk and threats; implement strategies to mitigate operational or emerging operational risk. - Ensure new or modified products (projects or process changes) are fully reviewed with key risks and mitigants appropriately identified; ensure reviewed through the appropriate governance routines and launched with adequate controls which can be monitored and reported. - Ensure internal reviews and external examinations are well managed with clearly evidenced controls. - Provide imbedded support of assigned business area / 1-Down by attending and participating in business meeting routines to provide Control related updates to the team and to learn about any new initiatives that CBORC would need to support. - Proactively identify emerging risks and assists the business process owner with resolving control gaps and issues and helps to create quality corrective action plans, including understanding root cause of the issue. - Provide support to the Senior Operational Risk Manager so a clear and comprehensive view of "Health of Controls" is created and socialized with the business process owners for weekly, monthly, and quarterly Control updates to the executive management team. - Ad hoc Control related requests as needed. Qualifications - Internal Specific Risk Experience: - Outstanding leadership, influencing and communications skills as the incumbent will be working with senior leaders across various LOBs, disciplines and support organizations. Must have proven ability to foster strong working relationships. - Demonstrated ability to provide effective challenge on new initiatives and changing strategies to senior management. - Participate, present and lead in business governance decisioning forums and influence critical business decisions. - Strong judgment, thought leadership and critical thinking skills. - Considers broad implications of decisions on products, services and business processes; for customers/clients and P&L. - Can clearly articulate the process of supporting a business unit's function, controls, business priorities, impact on financial reporting, operations, issues and risks associated with various processes and platforms; can quickly identify gaps, effectively communicate and proactively develop solutions.
- 10+ years of direct, relevant experience in financial services, with enhanced knowledge of the business and channels to be supported. - 5+ years managing complex, multifaceted business area, P&L, operations or transformation. - Strong credible knowledge of the (specify consumer business) business and applicable rules, regulations and processes. - Prior experience in senior role or a control organization, highly desirable, - Previous with experience developing business controls and control monitoring. Business process re-engineering and/or analytics highly desired. - Bachelor's degree. EEO Statement Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity
Internal Number: 5208463
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