Informa Exhibitions US Operations Team is seeking a highly skilled Event Operations Manager with demonstrated success in leading and executing operational strategies and compelling trade shows, conferences and events. Work for the Natural Products Expo, the leading trade show in the natural, organic and healthy products industry with over 85,000 attendees and 3100 exhibiting companies. Experience our dynamic Boulder, CO office and enjoy a dog-friendly office environment, with onsite fitness center and related amenities, and collaborate with a best-in-class team of specialists in the events industry!
Goal of the position is to lead and execute the operational strategy for a defined set of exhibitions and conferences in a manner that will drive the efficiency and growth of the products.
Participate in an engaged and empowered team
Collaborate on long and short term goals for the group to support company, department and market vision
Manage structured and unstructured communication to ensure clarity around group goals, identification of opportunities and challenges and tracking against timelines and show requirements
Provide opportunities for growth, empowerment, accountability and cohesion of team
Be an active participant in the Exhibition & Conference industry
Develop an understanding of the markets we serve and deliver events congruent with these communities
Oversee and monitor work flow, adjust load as necessary and appropriately resource for scale
Budget and manage operational expenses and revenues for optimal results
Gather competitive proposals
Negotiate with potential suppliers
Submit annual budget, monthly forecasts and financial information on schedule and as needed with detail and accuracy
Control show expenses while maintaining the best possible presentation and service
Pay applicable vendors
Follow centralized accounting and department process
Work closely with Show Teams to deliver consistently high performing products and services
Meet defined timelines
Always strive to “under promise and over deliver”
Increase opportunities for revenue and profit growth
Collaborate on development and enforcement of show policies
Lead Health and Safety initiatives defined by Informa Safety Standards
Develop relationships with venues/vendors that facilitate efficient, effective achievement of product and client objectives
Provide input for RFPs that addresses the unique needs of each event, i.e. costs, market need, program flow etc.
Communicate contract obligations and inclusions as appropriate to internal teams
Be source for overall questions and clarification
Develop relationships that support effective communication and exceptional results
Evaluate vendor performance on an ongoing basis, proactively address opportunities
Work as an interface to ensure show is professional, problems invisible to (most) internal and external customers
Operations defined as, but not limited to:
Produce and maintain accuracy of vendor work orders (i.e. staffing, shuttles, child care, security, food & beverage, furniture, staging, etc.)
Produce and maintain accuracy of graphics and structures
Overseeing conference production including AV requirements, room sets, schedules and speaker ready room.
Providing and proofing marketing content for the service kit, exhibitor enews and other related operations information
Manage and maintain master timelines
Train and manage onsite staffing
Fulfill operations of events
Manage inventory for exhibit hall and meeting space
Maintain accuracy of floor plans and conduct Fire marshal approvals
Specific areas of responsibility:
Manage General Show Production -i.e. Info booths, publication circulation, guide/map distribution, recycling/compost programs, service areas (registration, offices, baggage check, shuttles, dishwashing stations, nursing, massage etc.), computer kiosks, press room, sales office, environmental initiatives, product showcases,
Exhibit Hall - i.e. Signage, carpet, waste management, kitchen clean-up, booth packages (non-profits, barters, partners), feature areas (café, lounges, theaters, etc.), food permit regulations, floor plan creation and management with proper fire marshal reviews.
Meeting Rooms -i.e. Show management rooms, education/conference program, client meeting space (partners, barters, non-profit etc.)
Exhibitor Services - i.e. Booth approvals, floor manager areas/service center, exhibitor service kit
Events - Inclusive of co-located and/or offsite Tabletops, Tours, Parking lot functions - i.e. Hire production vendors, entertainment, décor company, venue sourcing.
Travel as requested to conferences, clients, vendors, tradeshows, etc.
Provide consistent, timely reporting of projects and meet identified deadlines.
Use identified software and tools for record keeping and event management
Responsible for completing invoices, check requests, paperwork, database updates, etc. within 48 hours.
Responsible for following procedures, timelines & deadlines for projects as indicated.
Assist in promoting all Informa products (in-person, & digital) and providing these leads to appropriate divisions.
Participate in applicable meetings. If not in attendance, accountable for learning about meeting discussions and moving forward action items.
Encourage and demonstrate a positive and “can-do” attitude at work.
Consistently interact with clients with the utmost professionalism and respect always
Integrate green/sustainable practices into work environment and events.
Work within vision and core values of Informa Global Exhibitions
Demonstrate an ability to act on behalf of the Informa Global Exhibitions with appropriate intuition.
Must have a “can-do” attitude and an open-minded approach to projects and ideas and provide strong customer and value added service to our internal and external clients and partners.
Bachelor’s Degree or equivalent preferred
3-5 years of trade show, conference or event experience required.
Experience in managing complex projects and/or events.
Thoughtful customer service ethic
Skilled in Microsoft Office suite of products with emphasis on excel
Floor plan management creation a plus. a2z or Expocad preferred
Thrives in fast-paced work environments
Sustainability mangement a plus
About Informa Exhibitions
Informa Exhibitions is a leading business intelligence, academic publishing, knowledge and events business, operating within the Knowledge and Information Economy. We serve commercial, professional and academic communities in many different sectors by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster. We are organized into four Operating Divisions, with a fifth Division, Global Support, providing business services that support the Group and other Divisions. Informa has over 11,000 colleagues around the world, with a presence and customers in North and South America, Asia, Europe, the Middle East and Africa. www.Informaexhibitions.com
Informa Exhibitions U.S., Global Health & Nutrition Network offers a competitive compensation package including excellent benefits and matching 401k plan as well as generous time off.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, or national origin.