UW Medicine's IT Services (ITS) department is looking for an outstanding Project Intake Analyst to join the team! What are we looking for?Patients Are First focusCustomer service mindsetInterpersonal skills and teamworkResults-oriented attitudeCommitmentAdaptability and flexibilityWhat are the perks?Medical insurance at reasonable rates with TEN plans to choose from!Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!10 paid holidays annually!1 personal holiday every year!Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!Voluntary Investment program to save more towards your retirement!Deferred Compensation program to save even MORE towards your retirement!Flexible Spending Account...Tax Exempt!Dependent Care Assistance program!On-site Childcare Centers!Long Term Disability insurance!Life and Accidental Death and Dismemberment insurance!U-PASS transportation program and discounted parking...PRE-TAX!Tuition Exemption program – at the UW (and other colleges around the state)!Housing resources and home buying options!Auto, home, renter, and boat group insurance!Valuable membership and merchandise discounts!Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!For all of the specific details on these benefits and more, please click here.UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.The Portfolio Services group within the ITS Project Management Office (PMO) is responsible for providing leadership and oversight for the management of the ITS project portfolio. Under the guidance of the Portfolio Services Manager, the Project Intake Analyst ('Analyst') supports the project intake activities for ITS.The Analyst receives, analyzes, triages, and tracks requests for new IT projects; works with the UW Medicine business stakeholders to help them articulate and document their business requirements and requests for IT products and services; documents project requests, and collaborates with IT technical staff to assess the IT impact of project requests; manages project requests from initial contact with the business stakeholder, through the project prioritization process, to project initiation and ultimately hand-off to the assigned project managers; and assists in developing resource estimates and cost impact of project requests. This position works closely with all levels of users for UW Medicine, IT functional group members, and many other individuals both inside and outside of the UW.The Analyst also manages departmental initiatives and may be assigned to manage smaller ITS requests that require coordination across multiple ITS teams. The Analyst evaluates the project intake process and helps develop improvements as appropriate. The Analyst works directly with Directors and Managers throughout UW Medicine, including representatives from each of ITS' functional areas. The Analyst facilitates discussions and drive solutions with stakeholders who may have conflicting interests and different levels of business, medical, and technical understanding. The Analyst must be responsive and provides a high level of customer service to major UW Medicine organization representatives with aggressive goals, including compliance with regulatory requirements. The Analyst possesses a working understanding of IT technologies and their application. The technology in healthcare IT is rapidly evolving; the Analyst needs to stay up-to-date on current and emerging trends in the industry.ITS manages over $175M/year in IT investments. Practicing fiscal responsibility and meeting other Patients Are First strategic objectives requires the proper vetting of new requests. The Analyst provides the analysis services for all new requests that are key in achieving these goals. Without this role, the ITS spend would not have the maximum impact on helping the organization achieve the goals of providing the highest quality care and in serving the patient and family.Responsibilities include:Requirements Gathering and Analysis (70%)Works with customers of new project requests to clearly define the business needs being addressed. There is a broad range of requests from the various UW Medicine entities, as well as internal ITS requests. Typical requests often lack specificity and may prematurely recommend unfounded solutions. The Analyst must be able to get to the core business problem and then clearly articulate this to the requirements team. Assesses whether a solution can be provided at an operational level, in which case the request is handed off to the operational team.Determines which of the 50+ ITS teams would be involved in providing a solution to the business problem(s).Facilitates one or more requirements session with the impacted ITS team leaders to define a solution consistent with ITS standards, security and architectural requirements. Dependencies and risks are evaluated and cost and labor estimates are generated.Facilitates project hand-off to a Project Manager or the Analyst continues to develop the Project Charter and presents it to the Project Intake Committee for approval.Customer Communication (10%)Creates and maintains a service-oriented relationship with business owner/sponsors and leadership. Responsive to requests and follow through on all action items. Keeps customers informed of status and updates.Project and Process Management (10%)Coordinates activities for process improvement initiatives within the department or manage completion of smaller requests that require some level of coordination between multiple ITS teams.Documents and gains consensus on project goals and objectives.Works with Resource Managers to allocate project resources.Develops required task list and timeline.Defines and communicates clear project roles and responsibilities.Tracks progress and executes to the plan.Actively manages risks and issues.Reports project status on a regular basis to sponsors and impacted leadership, project team, and stakeholders.Process Improvement (10%)As part of a dynamic organization in an ever changing environment, continually evaluates day-to-day processes and proactively implements enhancements to improve efficiency and customer service.What you'll bring to the table: (minimum requirements) Bachelor's degree in a technical, business, or healthcare related field or equivalent combination of education/experience.5+ years experience must include the following:Experience in business analysis, requirements gathering, and documenting business requirements for translation into IT system solutions. Familiarity with technical architecture including applications, server, databases, and networks.Experience in a role delivering services to senior customer representatives with strong customer focus and active management of client expectations.Experience in managing projects work and/or process improvement initiatives.Experience and proven proficiency with MS Office Tools: Project, Word, Excel, PowerPoint, Visio, and MS Project.The successful candidate will also have:Excellent verbal and written communication skills with the ability to communicate with highly technical and non-technical customers, as well as with a broad range of users from Medical Directors and CFOs to Technicians.Excellent analytical and problem-solving skills combined with excellent organizational ability and attention to detail.Ability to quickly research, learn, and evaluate new technologies.Ability to visualize global perspective.Strong customer service principles with the ability to successfully multi-task.Ability to work with minimal supervision both independently and as part of a team.Ideally, you'll also have: (desired skills and experience)Experience working in a PMO.Hands-on experience using PPM tools.Familiarity and/or experience with Healthcare IT systems.What are some of the other tidbits that you might want to know?Normal working hours in an office environment.May also work off-hours and weekends.Primarily based in ITS home office at NJB, but must have the ability to travel throughout the greater Seattle area to other UW Medicine entities and partner agenciesAbility to communicate clearly in English, both verbally and in writing.This advertised job posting may not include the complete official job description for the role.The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.