PRC is hiring an Administrative Program Support Specialist to work 40 hours/week to support the day-to-day operations of the Adult Learning and Literacy Programs in order to ensure efficient and effective delivery of service. The ALL programs include Adult Basic Education, ESL, high school equivalency, American citizenship, and computer and software training classes. Over 330 volunteers and 4 employees provide services to more than 1,100 clients at PRC’s Wheaton location, Westmont location, as well as 30+ partner organizations in DuPage County.
The Program Support Specialist is part of the Adult Learning and Literacy (ALL) team supervised by the Director of ALL. This position is primarily located in Wheaton (201 S. Naperville Rd). Candidate must have a valid driver’s license, access to a vehicle, be able to lift 25 lbs. and be able to work occasional evenings when necessary.A successful candidate will have advanced knowledge of Microsoft Word, successful administrative support experience and a proven ability to work efficiently and effectively.
PRC offers a generous compensation and benefits package to our full time employees, including:
Medical insurance – HMO, PPO
Dental insurance – PPO
Flexible Spending Account participation
Short Term Disability
SIMPLE IRA retirement plan & company match
23 days of Paid Time Off (PTO)
12 paid holidays
POSITION ESSENTIAL FUNCTIONS
Create, coordinate and implement a process to provide administrative support to ALL Program staff including but not limited to creating and modifying documents, responding to questions and requests and answering and responding to communications
Support ALL volunteers (tutors and site coordinators) and students with:
Logistics assistance (locations, scheduling)
Materials and books (gathering, copying, distributing)
Problem solving issues in consultation with Program Director as appropriate.
Maintain student learning-centered curriculum and tutor training materials including finalizing documents, copying and distributing and filing
Participate in the matching process between students and volunteers
Coordinate ordering of approved instructional and office materials – place order, managing invoicing, receipt and tracking
Receive departmental inquiries (in person, phone and voicemail), respond to requests by providing initial level of pre-screening and information and making appropriate referrals
Maintain computer training and literacy volunteer and student data to ensure high level of data accuracy, integrity and quality
Input volunteer and student data to ensure consistency and accuracy
Assist in identifying and performing regular data maintenance tasks to ensure integrity of data
Produce reports and alert staff of data inconsistencies or inaccuracies
Assist in developing, maintaining and communicating marketing materials for clients and volunteers
Coordinate program staff recognition and training activities including but not limited to Lunch & Learns, Student Certificates and Class visits
Provide administrative support to summer science program including but not limited to distributing communications, copying and distributing contracts, registration, tracking hours and managing invoices and schedules
Identify, implement and document program procedures to ensure efficient and effective systems and processes are in place to delivery quality services
3 year’s work experience required preferably in program or administrative role
ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES REQUIRED
Commitment to PRC’s mission, values, and community focus
Desire to work in a social service organization
Excellent organizational and time management skills
Ability to work independently, with a team, and with a diverse group of individuals
Acute attention to detail; strives for 100% accuracy
Able to work effectively with volunteers, with people from other countries and with people speaking other languages
Able to manage multiple tasks at one-time
Able to identify improvements to make work more efficient
Works well under pressure and in a fast-paced environment
Good verbal and written communication skills
Able to exercise professional judgment to resolve moderately complex problems
Must demonstrate professionalism, flexibility, good judgment & commitment to teamwork
Advanced knowledge of Microsoft Word, Outlook, Internet search engines; Basic knowledge of Microsoft Excel and Access, Google Drive
About People's Resource Center
The mission of People's Resource Center is to respond to basic human needs, promote dignity and justice, and create a future of hope and opportunity for the residents of DuPage County, Illinois through discovering and sharing personal and community resources.
People’s Resource Center will be recognized in DuPage County for excellence of service, for well-integrated support services, for our neighborhood partnerships, and for advocacy that promotes just and sustainable communities.
• Dignity and Respect: Recognizing the dignity of each person who comes to us, we create a welcoming and respectful environment in all of our programs and communication.
• Creative and Innovative: We express our mission directly. We try things in the community. We are willing to jump in to new areas in order to address an unmet need.
• Responsible Stewards: We welcome those who need resources, as well as those with resources to share.
• Compassionate: We listen, we encourage, we try to get to know our families, we provide some help and guidance, we advocate, in a spirit of kindness and compassion.
• Integrity: We place a high priority in livin...g out of our principles, in our relationships, programs, and organizational practices.
People's Resource Center (PRC) is a grassroots organization in DuPage County, Illinois, founded in 1975 by community members looking to help neighbors who were facing financial hardship. Inspired by social justice heroes like Martin Luther King, Jr., Dorothy Day and Jane Addams, founders Dorothy McIntyre, Father Tom Peyton and a group of volunteers sought to do more than start a local food pantry. They wanted to build an organization across DuPage County that would help people overcome the isolating experience of poverty in the suburbs. In a small house on a quiet street in Wheaton, Illinois, they asked their friends to bring sacks of groceries and opened the doors. That first year they shared food with 125 local families.
Today, PRC operates one of the largest food pantry programs in the western Chicago suburbs, providing nearly 32,000 low-income DuPage County residents with basic human services and relationship-based educational programs to create paths to self-sufficiency. PRC’s programs include the following: full choice food pantries, clothes closets, social services, homeless prevention services, job search coaching, adult literacy instruction, computer technology access and training, citizenship classes, and art enrichment classes for children and adults. All PRC services are provided FREE to client families, eliminating cost as a barrier to access.
The Board of Director’s is currently comprised of 17 highly committed members of the community that abide by term limits. PRC has a staff of 41 paid full and part-time employees and a dedicated volunteer base of over 2,500 individuals. PRC’s FY2017 operating expenses exceeded $9.4 million.