My client, a world leading global bank and wealth manager, has approximately 60 million customers worldwide and has a footprint in over 150 countries worldwide. They provide customers, businesses and financial institutions a wide range of banking and credit services, ranging from mass market to niche propositions. The Digital Experience team sits within the overall Digital Marketing Function of the Bank and oversees the full customer journey from on boarding, through to engagement and this role is critical to the bank's improvements in customer value propositions.
The Client Engagement Manager will have touch points with all parts of the business as the bank adopts a "Customer First Approach" to their Banking. The role holder will be responsible for designing and developing strategies for:
All Customer Growth Plans, Mechanisms and Tool kits
Drive consistent growth and loyalty throughout the customer portfolio
Drive engagement through digital, on-boarding, life-cycle management of the customer.
Drive the banks customer value proposition
Increasing the Bank's Net Promotor Score (NPS)
My client is looking for a candidate of the following experience:
Deep experience in the Retail Banking or wealth management domain
Excellent experience in the areas of Customer Experience, journey mapping and project management
Demonstrable track record of leading projects successfully and delivering change
Strong experience in the CX & Digital Domain
If this is you, please apply below
Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis group of companies, the fourth largest staffing group in the world, (collectively referred to as the "Allegis Group"). TEKsystems, Aston Carter and Aerotek are trading names of Allegis Group Limited. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/privacy-policy. Please note when you give us your data, we will share it within Allegis Group and this involves the transfer of such data outside the European Economic Area, subject to the protections described in the Allegis Group Online Privacy Notice.
Internal Number: 5195442
About Aston Carter Ltd
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