UW Medicine provides outstanding care to patients from around the globe, educates the next generation of physicians and scientists, and supports one of the world's largest and most comprehensive medical research programs. UW Medicine's four hospitals – Harborview Medical Center, Northwest Hospital & Medical Center, University of Washington Medical Center and Valley Medical Center – admit more than 63,000 patients each year. UW Medicine provides outpatient care for more than 1.3 million patients each year at its 12 UW Neighborhood Clinics and its many other primary and specialty care clinics.The Human Resources department's mission is to support UW faculty and staff in successfully meeting the goals of the University by providing high quality and responsive human resources support to foster an exceptional work environment that encourages, nurtures and recognizes the professional development of University employees. The department's vision is to create a premier HR organization whose staff members are dedicated to the goal of working together to provide the highest possible quality of services in carrying out its mission.UW Medicine Human Resources has an outstanding opportunity for an Orientation Specialist.UW Medicine had 25000 employees and $4.6B in revenue in FY15 across eight entities including both UW employees and non-UW employees. The purpose of this position is to provide leadership and oversight of the UW Medicine New Employee Orientation (NEO) program. New Employee Orientation welcomes 2500 new employees per year from Harborview, UW Medical Center, Airlift Northwest, and UW Neighborhood Clinics (UWNC). NEO prepares them to begin work as quickly and efficiently as possible. This position creates lasting positive first impressions for the University and UW Medicine, which increases employee satisfaction, reduces turnover and enables new employees to be productive as soon as possible. Furthermore, this position directs changes to the NEO program in order to ensure continued compliance with constantly evolving regulatory and organizational requirements. RESPONSIBILITIES:NEO Facilitation:Principle presenter and New Employee Orientation facilitator. Frames content for participants within the context of the healthcare industry, patient care and UW Medicine Connects required regulatory information to how individual employees can/will directly impact UW Medicine Mission, Values and goals and ultimately, patient care Problem solves for last-minute technical glitches and serves as the back-up presenter. Demonstrates mastery of all NEO content (18 subject areas including Infection Prevention, UW Medicine Compliance, and Workplace Violence Prevention) in order to effectively present NEO content and effectively answer questions in the absence of the assigned presenter/subject matter expert Acts as a liaison between new employees and subject matter experts by bringing clarity to complex subject matter and using language that is easily understood by new employees with diverse personal/professional backgrounds and varying degrees of experience in healthcare. Establishes and clearly communicates objectives of NEO to new employees. NEO Program Management:Ensures cost-effectiveness of NEO operations and allocation of resources to optimize new employee orientation and onboarding processes. $600K annual NEO budget. Develops new curriculum and/or modifies existing materials to meet the evolving needs of the organization and new employees. Plans/designs activities for a balanced program of instruction. Works with Marketing and Creative Communications to create materials that are user friendly and clearly convey required information and resources Partners with senior leaders (directors and above) of HR, Medical Centers and Campus departments to prioritize projects, allocate resources, and meet regulatory/organizational requirements Conducts organizational needs assessments and drafts updates to policy language as needed to reflect changes in regulatory requirements and business needsObtains necessary approvals (Director of OD&T, Director of Employee Relations office and Associate Administrators at both medical centers) Designs and implements evaluation and record keeping systems Uses data to identify trends and make recommendations to leadership about process/program improvements. Conducts departmental outreach. Manages NEO Stakeholder Group consisting of:-Senior Administrators: seeks approvals for program/policy proposals/changes and alignment with University and UW Medicine Goals -Content contributors/presenters: coaches/mentors presenters on presentation skills using research based best practices, ensures compliance of content with regulatory/organizational requirements i.e. The Joint Commission, State/Federal requirements, and UW Medicine policies, provides instructional design consultation according to industry best practices and adult learning theory -Strategic orientation partners: manages/cultivates new relationships with interdisciplinary teams and their leadership to allow employees to complete required logistical tasks and access valuable information about University and UW Medicine programs and resources onsite at NEO, facilitates the integration of previously separate teams to provide a seamless experience for new employees -HR departments: partners with HR departments to ensure seamless onboarding processes, seeks approvals from directors for program/policy proposals/changes and alignment with University and UW Medicine Goals -Orientation partners: partners with program managers of orientations that follow NEO to ensure alignment across all orientation programs and minimize impacts of onboarding logistics to subsequent orientations -Labor Relations & Employee Relations: meets onboarding requirements for contract classified employees by interpreting University and UW Medicine policies, interpreting union contracts, informal negotiations with union leaders and grievance resolution -Union reps/shop stewards from SEIU 925, WSNA, SEIU 1199NW and WFSE: manages complicated relationships to meet contractual orientation requirements Project Management:Develops, modifies, and implements projects that improve new hire onboarding Partners with senior leaders (directors and above) of HR, Medical Centers and Campus departments to prioritize projects, allocate resources, and meet regulatory/organizational requirements Defines project scope and objectives involving all relevant stakeholders to ensure feasibility Tracks progress and ensures that the scope and direction of projects are on schedule Establishes and manages relationships with stakeholders and partners Recruits, interviews, orients and directly manages hourly student employees who support ongoing administrative tasks for NEO and other department projects Consulting:Acts as an expert in the areas of orienting/onboarding, change management, and systems thinking. Provides consultation and/or training to improve individual departmental orientation/onboarding programs focusing on the new employee experience, consistency and best practices. Must maintain professional objectivity, persistence and tolerance for working through the process, especially when things grow complex or emotionally charged. Determines the types/amounts of data that will help clients focus on the pertinent issues. Invited to consult with NW Hospital HR Director in order to improve the overall caliber of the existing NW Hospital orientation process, codifying the UW Medicine health system message across existing entities. Designs specific presentations/interventions to meet client needs (example: Designed a customized Perks presentation for the HMC Operating Rooms to help with staff engagement levels and retention). Leadership Development/Training/Training Facilitation:Develops onboarding content and co-facilitates UW Medicine Leadership Development classes. Creates resources to support leaders across UW Medicine as they join the organization and fulfill leadership responsibilities. REQUIREMENTS:Bachelor's degree and four years related experience Experienced confident public speaker and presenter Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.DESIRED:Experience with academic medical centers and/or health care CONDITIONS OF EMPLOYMENT:Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.