The Telephony/Network Analyst III, under general direction, serves as technical lead for network analysis projects or services. Provides technical oversight for the application of and compliance with technical standards. Coordinates the technical activities of a network analysis team. Completes reports and summaries for management and users including project status reports, problem reports, and progress summaries.
May work beyond normal office hours to include evenings, weekends, and peak times as needed.
Coordinates the monitoring of network performance and responds to very complex enterprise network issues. Assists junior team members. Coordinates and prioritizes responses to enterprise network issues.
Manages and maintains telephony networks, installs and maintaining telephony applications, performs operational maintenance activities, capacity planning, monitoring, deployment of telephony infrastructure, and ensures telephony availability.
Performs daily activities to include troubleshooting telephony incidents, telecom/data provisioning, performance tuning, deploying phone sets, maintaining telephony applications, scripting for the automation of tasks, assigning ports, tracking errors, configuring software, evaluating production, and addressing interoperability issues.
Coordinates the collection, organization, validation, and documentation of network topology data to be utilized by all network processes. Coordinates the documentation of replacement equipment inventory, parts, and consumables.
Leads in the administration & configuration of Cisco phone systems and video conference systems. Provides day-to-day support of Cisco's Telephony systems (CUCM, UC, etc.) as well as support for video conference systems including Cisco (Tandberg) and Polycom bridges and endpoints.
Coordinates and monitors the problem management process to include backup support. Analyzes, troubleshoots, tracks, and repairs complex enterprise data communication network problems. Provides on-site Tier III support.
Identifies and removes (or, limits) connectivity of unauthorized network devices found on the enterprise network. Coordinates and implements approved temporary installations with clients and vendors during special events.
Collaborates with Network Security to discreetly locate and isolate compromised, lost, stolen, or malicious devices, and report to team leader and the requesting entity. Assists with on-site firewall replacement and other field related tasks.
Provides technical oversight for the development of plans for temporary networks or non-affiliated customers. Facilitates input from clients, systems administrators, contractors, and vendors to develop specifications and plans for complex networking projects.
Coordinates the assistance provided to all network processes with new technology deployments and integration testing.
Collaborates with project leaders to develop work plans and time schedules for projects, including outlining phases, identifying personnel, and computing equipment requirements.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Education & Experience:
Bachelorâ™s degree in applicable field and five years of related experience.
Knowledge of word processing and spreadsheet applications. Knowledge of project management, mentoring, negotiation skills, basic vendor relations, advanced client relations skills, proposal writing, business acumen, persuasive communication, team leadership skills, and quality assurance methodologies.
Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills.
This position may supervise employees.
Applications are accepted only through the online job portal at:
Internal Number: R-015412
About Texas A&M University - San Antonio
Texas A&M-San Antonio provides affordable higher education opportunities to students from over 30 counties in the surrounding South Texas region, and has graduated over 5,000 students who are career-ready in a variety of in-demand fields such as education, business, information technology and cyber security, criminology and biology.