Requisition # 2018-8776 Department Software and Application Svs Category Information Technology Full-Time / Part-Time Full-Time Application Deadline
Princeton University's Office of Information Technology (OIT) has an opening for a highly skilled Solutions Analyst to join its Enterprise Content Management (ECM) team. The ECM team is responsible for the strategic and tactical support and integration of solutions deployed on the OnBase by Hyland enterprise platform. Reporting to the ECM manager, the solutions analyst works closely with University departments, application developers, platform administrators, and vendor support to deliver the highest quality enterprise content management solutions.
The solutions analyst analyzes and translates business and technical requirements into a blueprint that outlines solutions that achieve University objectives. Whether collaborating with OnBase developers or working independently, the solution analyst develops, tests, debugs, maintains, and documents solutions implemented for customers. The solution analyst builds strong relationships with campus customers and OIT partners to develop best practices for implementing solutions that meet the highest standards of security and usability. This position also leads the OnBase User Group at Princeton, and manages knowledgebase content that relates to ECM.
Understand and articulate the ECM service offering, as well as OnBase platform capabilities and constraints, to accurately assess when OnBase is the proper solution to meet business needs
Collaborate with customers, team members, and OIT partners across the University to successfully implement OnBase solutions
Develop a deep understanding of ECM customer functional needs and University information security and records management best practices and policy
Facilitate requirements discovery sessions with stakeholders, analyze needs, and recommend a solution that meets customer business requirements and complies with University security and retention policy
Manage solution delivery using Princeton project management practices, including risk management and mitigation and incident escalation
Establish best practices for the delivery, configuration, and support of the enterprise content management application (OnBase)
Develop, test, debug, maintain, support, and document OnBase solutions
Collaborate with peers to develop QA and UAT test plans and identify acceptance criteria for departmental solutions and administrative initiatives
Partner with the vendor on technical bulletins, upgrades, new modules, product demos, and/or consulting
Create and maintain instructional materials and solution documentation for end user training and ongoing support
Manage ECM SharePoint site, internal OnBase repositories, and ServiceNow business offerings and knowledge articles for the ECM service suite
3 to 5 years of experience as a business analyst for a leading enterprise content management platform, preferably OnBase
3 to 5 years of experience in the configuration and setup of ECM document imaging, document management, workflow, forms and reporting modules
Experience leading ECM functional requirements gathering sessions with customers
Demonstrated ability to design and implement ECM solutions working independently and in a team
Proven track record of successful delivery of ECM solutions that meet scope, cost, and project deadlines
Highly motivated with very strong interpersonal skills, oral and written communication skills, and the ability to work effectively independently or in a team
Flexibility to balance competing initiatives, multi-task between project implementation and customer support, and adapt to changing business and technical requirements
Strong analytical and problem-solving skills, with a commitment to customer service
Experience working in and contributing to a team-oriented, collaborative environment that values positive, collegial relationships among co-workers
3+ years hands-on experience with OnBase by Hyland enterprise content management software
Familiarity with ServiceNow, SharePoint 2016, Microsoft Visio, Microsoft Project
Experience in a higher education setting
Bachelor's degree, or equivalent related experience
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Standard Weekly Hours
Eligible for Overtime
Essential Services Personnel (see policy for detail)
Princeton University job offers are contingent upon the candidate's successful completion of a background check, reference checks, and pre-employment screening, as applicable. The type and extent of background check, reference checks, and pre-employment screening may vary depending on the requirements and/or functions of the job and the candidate's current employment status with Princeton University.
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural sciences and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.