NISC is seeking a person to join our Professional Services Division and implement and support projects that allow utilities to utilize Smart Grid solutions. We are looking for someone to manage this role with both our Meter Data Management and Automated Meter Infrastructure offerings. We are looking for someone who have a strong customer focus, enjoys learning new things, can manage basic projects, and are willing to support and learn from others on a team.
Has a high level of Member/Customer interaction to support the projects
Works with customers to determine expectations, timelines, and meet deadlines
Perform software implementation/configuration for Member/Customers
Manage and update the implementation projects using standard project plans
Provide application support and training to customers on function and usage of product via the telephone, e-mail, web conference, or on-site (infrequent)
Works closely with the conversion team and team’s software engineers in resolving issues.
Validate and verify the accuracy of the imported or converted information
Provides product and process feedback to improve quality or reduce costs
Support a team environment where everyone learns from each other
Reports to a Professional Services Team Lead.
Generally requires 2 - 5 years of product usage or support/implementation background
Working knowledge of other integrated Utility industry applications and services
Working knowledge of Project Management processes and theory
Understanding/experience of basic utility billing information or Meter Data Management (MDMS) including AMI meter readings for electric, water, or gas is considered a plus.
Understanding of office applications.
Bachelor’s degree in a business-related field or equivalent experience
Excellent verbal, nonverbal, written and interpersonal communication skills whether in person, via email or telephone
Excellent presentation and training skills
Excellent research and problem solving skills, strong attention to detail
Ability to work in a team environment and independently while concurrently organizing and prioritizing work load
Commitment to NISC’s Statement of Shared Values
Telecommuting is allowed.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.