SUMMARY The Department Manager manages all aspects of operations of the Course Materials department within the bookstore and is responsible for obtaining faculty course material requests and procuring requested materials in adequate quantities in a timely manner. The Manager maintains accurate records using the textbook management software in use by the store and performs all steps of inventory control as pertains to Course Materials, including ordering, receiving, maintaining accurate sales information, returns of unsold stock, and disposition of unsold inventory. The Course Materials Department Manager is responsible for training and supervising student assistants in departmental operations and customer service standards. As a department-level manager, this position provides operations support to store manager; provides assistance to other department managers; and supervises or assists in all store operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other related duties may be assigned.
Supports CMU’s educational mission and fulfills the needs of the academic community by working with faculty, information technology, and students to develop innovative solutions for course materials that address market competition, reduce student cost, improve student experience, and meet academic requirements. Researches industry standards and trends, and develops and proposes recommendations to address industry changes and implement best practices.
Builds strong relationships and partnerships with students, faculty, and staff, in order to identify current and future needs for course material purchasing decisions. Researches and develops communication tools and methods, including the use of technology and self-service applications, in order to make the textbook adoption process more cooperative and efficient.
Coordinates the entire course material ordering process from accurate and timely faculty adoptions, to analyzing enrollment figures, past ordering history, and inventory levels to determine purchasing and sourcing at the optimum cost of new, used, rental, and eBooks. Maintain necessary controls/procedures for all Course Materials inventory management, including procurement, shipping, receiving, and preparation. Ensure accurate entry of inventory into textbook management system; ensure accurate and timely returns using textbook management system.
Work with faculty, staff and students to ensure appropriate format choices are represented (New, Used, E-books, Rentals, Direct Digital, etc.).
Train and supervise student staff on departmental procedures and customer service standards.
Ensure accurate and timely entries and reconciliation between course materials inventory system and Banner. Prepare and reconcile audit trail documents.
Provide internal support for course material systems ensuring a thorough knowledge and understanding of system, resolving issues with the vendor(s) on a timely basis, and ensuring it functions with other systems in order to produce timely and accurate reporting and financial information.
Plan & supervise daily Buyback; plan & supervise Buyback events.
Participate in store planning.
Recommend and evaluate enhancements to store policies and procedures.
Assist the Bookstore General Manager with special projects and assessments on the changing needs and interests of students and necessary infrastructure to support the appropriate response.
Serve as a back-up to other roles in the department as identified by the Bookstore General Manager. Assist in store operations by performing store opening/closing procedures. SUPERVISORY RESPONSIBILITIES This position reports to the Bookstore General Manager. This position is responsible for the supervision of student employees. Position is responsible for all store operations in the absence of the Store Assistant or General Manager.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE REQUIRED: Bachelor’s degree from an accredited institution. Two years’ experience in operations management. Demonstrated knowledge and skills which support the principles, policies, and practices of textbook operations may be substituted for two years operations management experience. Demonstrated organizational and interpersonal skills. Demonstrated ability to work independently and to implement solutions effectively without direct supervision. PREFERRED: Experience in managing textbook or trade book operations Proficiency with Verba Suite of course material management tools. Experience with Sequoia Retail Systems. Supervisory experience. Proficiency with Microsoft Office is highly desirable. LANGUAGE AND COMMUNICATION SKILLS Excellent verbal communications skills required. Ability to effectively present information and respond to questions from students, faculty and staff is required. Ability to read, analyze and interpret general business periodicals, sales and accounting reports, and technical procedures is required.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages, margins, and markups as related to inventory management is required. Ability to perform basic cash management procedures as related to retail sales operation is required. Ability to calculate figures and amounts and to apply basic bookkeeping skills is required.
REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions is required. Ability to interpret an extensive variety of instructions in verbal, mathematical or diagram form and deal with several abstract and concrete variables is required.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The functions of this job are typically performed in a retail store environment where the noise level is usually moderate to loud.
Internal Number: AF0247
About Colorado Mesa University
Committed to a personal approach, Colorado Mesa University is a dynamic learning environment that offers abundant opportunities for students and the larger community to grow intellectually, professionally and personally. By celebrating exceptional teaching, academic excellence, scholarly and creative activities and by encouraging diversity, critical thinking and social responsibility, CMU advances the common good of Colorado and beyond.