In this role, the Senior Assistant Director of Enrollment Services serves an integral role in the growth of the Enrollment Management department. The individual in this role will serve as a liaison for their designated college(s) at Northeastern University, the Global Network enrollment department, and the enrollment service vendor.
This Senior Assistant Director will be responsible for working with the college(s) and the enrollment services vendor to drive and initiate enrollment strategy. They will be responsible for monitoring the designated colleges(s) enrollment pipeline and collaborating with key stakeholders to identify, address, and flag trends in the data. They will use enrollment data and trends to inform strategic decisions with the college(s) and enrollment vendor, and will be responsible for moving strategies forward and problem-solving along the way. The individual in this role will produce reports on the college(s) pipeline movement, outreach activities, conversion rates, campaign outcomes, and event success. Additionally, the Senior Assistant Director will be responsible for reviewing applications and rendering admissions decisions on bachelor, master, and doctoral applications.
The Senior Assistant Director must have a minimum of a bachelor's degree, master's degree preferred, and three to five years of professional experience in enrollment management, admissions, sales, project management and/or other areas of higher education. The individual in this position must have experience in managing complex projects and/or vendor relationships; be able to work in a fast paced environment and have outstanding communication, problem-solving skills, and organizational and relationship-building skills. Familiarity with CRM systems is preferred. This person must have the ability to work independently, as well as with teams of colleagues, and possess the aptitude for detail-oriented projects. This individual must be a strategic thinker who is has a proven track record of driving results. They must have strong time management skills and have the ability to prioritize and balance responsibilities. The individual in this position must be able to work a flexible work schedule, occasional nights and weekends, and wiliness to travel if necessary.
Bachelor's degree required. Strong interpersonal, managerial and communication skills required. 3-6 years' experience working in a higher education setting, preferably in an admissions, recruitment or enrollment area. Prior management experience is preferred either direct management or client or vendor management. Prior experience in a sales environment preferred. Excellent organizational, relationship management and communication skills are required. The candidate must have experience in working with various databases and office applications such as the Microsoft Office suite and managing reports within a CRM system; prior experience with the Salesforce.com platform is a plus. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is also essential. Prior experience supporting adult learners is desired. Individual must be willing to work in a metrics driven environment.
This position will require a flexible work schedule that would include some weekend and evening hours. Travel to the University's Graduate Campuses will be required, on occasion.
Requisition Number: STFR005144
Internal Number: 58934
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.