Schedule: M,T, and Th 8am-5pm, W 9am-6pm, F 8am-4:30pm, Saturdays and evenings as needed.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1) Provides comprehensive customer service in a high volume and challenging, fast-paced environment.
2) Interprets and responds to student inquiries in-person, via the telephone and electronically regarding residency and general college policies and procedures.
3) Serves as a College Residency Officer. Assisting individuals with understanding State of Ohio Residency requirements.
4) Gathers information from students in order to understand and evaluate individual circumstances.
5) Reviews incoming documentation for completeness and responds to student in a timely manner.
6) Interprets relevant policies, procedures and guidelines to determine best course of action and ensures compliance.
7) Maintains responsibility for the granting of Ohio residency to eligible students including monitoring those in contingent standing, moving them to permanent standing upon eligibility.
8) Provides computer navigation support to students utilizing CougarWeb and other electronic tools. Assists students with self-serve processing actions including, but not limited to, course drop/adds, making tuition payments, resetting passwords, etc.
9) Works assigned schedule and exhibits regular/predictable attendance. Works overtime as required and approved to meet workload demands. Performs other related duties as required.
10) Maintains confidentiality of student records in accordance with the Family Educational Rights and Privacy Act.
Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.
While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds.
Working Conditions: Normal office working conditions
Knowledge, Skills and Abilities: Knowledge of: Student enrollment services, specifically Ohio residency requirements. Skill in: Serving customers; problem solving; performing administrative duties; application of job-related computer software; operation of job-related equipment including computer and other equipment; effectively communicating in writing and verbally. Ability to: Develop and maintain effective working relationships with coworkers, supervisors, students, general public, and other job contacts; work with persons of diverse backgrounds; work independently as well as in a team environment; demonstrate initiative; exhibit a pleasant telephone manner; answer routine and specific inquires; maintain confidential and sensitive information; maintain accurate and complete work records; speak effectively to large and small groups and individuals and demonstrate flexibility.
High School Diploma or GED with at least three years progressively responsible clerical experience in the area of the assigned specialized function. Employee typically gains the necessary level of expertise by demonstrating job competency acquired through on-the-job training, development, and experience with Columbus State. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications: Associate's degree. Previous experience working at a College or University in a residency program.
Internal Number: req2314_1544018957
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.