FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.
FWD is the insurance business of investment group, Pacific Century Group. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed 'A3' by Moody's and 'A' by Fitch, FWD General Insurance Company Limited has also received 'A' rating from Fitch, all with a stable outlook.
In Hong Kong & Macau, FWD has been providing quality services to around 534,000 customers with over 730 staff.
If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.
Support the Corporate Security & Investigations Team to manage a mystery shopping program, and initiate investigations and other follow-up actions against the irregularities detected.
Assisting the lead of Corporate Security & Investigations in:
Managing a risk-based mystery shopping program on FWD's distribution channels, and fine-tune it according to the prevailing market trends;
Initiating investigation to deal with the irregularities detected under the program;
Conducting follow-up actions such as recommending disciplinary actions, raising awareness through training and circulars and updates of relevant policies / procedures;
Assisting in other investigation initiatives as directed.
Degree holder in any discipline;
5 years' experience in investigation / distribution compliance / customer service / agency administration;
Familiar with insurance industry's practice and statutory regulations;
Good English and Chinese communications skills, both oral and written. Mandarin speaking is an advantage.
Candidates with more experience will be considered as Assistant Manager
We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.
Internal Number: 5001341
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