The College of Architecture, Art, and Planning is home to almost 800 students, 100 visiting and full-time faculty dedicated to the study of the art and science of the built environment, and about 60 staff members. A small and vital college in one of the nation's foremost research universities, Cornell AAP has educated many of the most influential theorists and practitioners in the country. We are committed to the belief that architecture, art, and planning are simultaneously intellectual and material practices, and that leadership in cultural production demands both expertise in a specific discipline and wide knowledge in the liberal arts.
Cornell's Ithaca campus is the physical and academic center for Cornell AAP, but given the global nature of our interests, the college has extended its reach to include permanent programs in the historic center of Rome and in what was traditionally known as lower Manhattan's financial district area in New York City. The departments offer additional extensive opportunities for international study across the globe. In Ithaca, the college spans five buildings, including Milstein Hall, historic Sibley Hall, an 8,000-square-foot digital and analog shop facility and the Fine Arts Library in Rand Hall, Tjaden Hall, and the landmarked Foundry building.
The AAP Student Services Assistant serves as a first point of contact and provides support for current undergraduate and professional students, faculty and staff in the college, and a range of internal and external constituents on matters related to student services (registrar, advising, career services, student well-being, diversity and inclusion, and global study). The Student Services Assistant provides guidance on a variety of student services-related policies, systems, and procedures; manages, triages and responds to e-mail, phone, and in-person inquiries; processes records in the student information system; troubleshoots problems and triages difficult cases.
The successful applicant will be comfortable with technology and information systems, possess a strong commitment to excellent customer service, be able to multi-task and perform a variety of job responsibilities in a complex and deadline-driven environment, and naturally seek to improve and streamline processes.
Associate's degree; 1- 2 years of experience or equivalent combination of education and experience. Excellent interpersonal skills; strong communication skills-both written and oral; well-developed organizational skills; discretion, including respect for confidential information; ability to work independently and exercise good judgment; and consistency in the application of established policies and procedures; multi-task and function in fast paced, high-volume environment. Proficiency with desktop programs and demonstrated ability to quickly learn new technologies.
Bachelor's degree or 4 years' experience in an office setting. Knowledge of student services at Cornell. Graduate education experience and sensitivity to needs of graduate student population, particularly international students. Knowledge of Cornell's computer systems.
This position has no relocation assistance and no visa sponsorship.
University Job Title:
Student Services Asst IV
Pay Rate Type:
Number of Openings:
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.