The Associate Vice Chancellor for Business Services (AVC) is responsible for overall administration and strategic leadership for food service (meal plans, retail dining, catering, concessions, and convenience stores), bookstores and related campus retail/merchandising operations, reprographic services (copy, pay for print, and copy center services), vending services, ATMs, mail and package services, licensing and trademark management, University identification card and payment system (49er Card), and parking and transportation services. The AVC serves as an advisor to the Vice Chancellor for Business Affairs on matters pertaining to the management and administration of all contracted and self-operated business services, and interacts routinely with a broad range of University staff throughout all employee levels, faculty members, students and student groups, community and the general public.
The position directly supervises six director level staff and an executive assistant, with oversight for 72 permanent staff, many part-time and student employees, and four business partners with over 400 on-campus management, transportation, and sales associate staff. Business Services has facility responsibility for three major multifaceted dining facilities, nine dining operations, two bookstores, convenience stores and two mail and package centers located in eight other campus buildings, concessions areas in five athletic venues, as well as over 14,000 parking spaces in 10 decks and 30 parking areas. The position has fiscal responsibility for operating budgets in excess of $60 million.
Given the nature of services provided and occurring within the various facilities, the AVC works closely with University business partners, Housing and Residence Life, Athletics, Facilities Management, Student Union, Conference Services, Financial Services, Safety and Security, Academic Affairs, Legal Affairs, and other aspects of the campus community. The AVC develops and implements long-range renovation and equipment replacement plans; provides strategic direction for operations and revenue generation; is responsible for human resource management (hiring, supervision, evaluation, professional development); and represents the Business Affairs division on various committees; task forces; and local, state, regional, and national organizations.
Minimum Experience / Education:
Bachelor degree in business administration or related field and eight to ten years of successful progressive experience managing and leading multifaceted campus auxiliaries or similar business environment.
Strong multi-level supervisory experience with professional staff and business partner positions.
Demonstrated ability to develop and manage budgets and oversee and allocate fiscal resources.
Facility and project management experience with campus service operations or similar business environment.
Significant experience and skills developing RFPs, negotiating and managing contracts, developing effective business relationships, and resolving conflicts.
Experience and/or knowledge of managing retail operations.
Excellent verbal and written communication skills; ability to listen, clearly communicate thoughts/directions/expectations, develop reports/proposals, and make presentations.
Knowledge of best practices and trends related to auxiliary services, transportation and parking services, and higher education administration or similar business environment.
Ability to effectively manage multiple priorities, analyze and render thoughtful decisions, and motivate others to levels of excellence.
Sound understanding of the values and philosophy of auxiliary enterprises in a higher educational setting, or similar business environment, and a passion for quality service delivery.
Preferred Education Skills and Experience:
Master’s degree in business administration or related field.
Six to eight years of direct experience with food service, bookstore/retailing operations, and parking and transportation services.
Experience with all phases of the architectural design process for major projects and renovations and equipment maintenance and replacement.
General management responsibility for a multi-million dollar auxiliary business with operating accountability for a multi-million dollar budget that includes staff costs and capital costs, including those for equipment and land/buildings, repair, renovation costs, and maintenance costs.
Experience developing comprehensive, integrated operating plans for ongoing auxiliary businesses that address issues of finance, operations, human resources, and marketing of all services.
Demonstrated competency in assessing new products, services, and procedures to determine their merit for investment by the University. The new-product analysis includes the development not only of initial and complete start-up costs but analysis of ongoing revenues and costs (on a cash-flow basis).
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.