Customer Journey Expert/ Business Analyst PSD2 Brussels, 100% fixed contract We redefine banking. How about you? There has never been a more interesting time to work at ING. We're on a journey that is centred around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to stay a step ahead in life and in business. Something we are very proud of and something we want you to be a part of! Want to work for a bank that values honesty, integrity and responsibility? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers via our agile way of working https://www.youtube.com/watch?v=TaV-d7eKWFc ? If so, then read on. Because ING might very well be your next employer.
Your role & work environment
As a Customer Journey Expert (CJE) Digital Banking , you will analyse the behaviour of our customers when banking on their smartphone, tablet and computer. Armed with insights into what they look for, the actions they perform and what they expect, you will design and construct "customer journeys" that ensure the best possible online experience for our users from beginning to end.
As a team, we work towards the development of ING's new European banking platform, for which you will work in close collaboration with your colleagues in the Netherlands. Your key responsibilities
To ensure an efficient flow and user experience via the various channels (from web to mobile)
To work closely together with colleagues with different expertise in self-steering teams in an Agile environment.
To deliver both minor and major improvements together with your team, while retaining full end-to-end responsibility over every delivery.
To understand the importance of continuous communication: within your team, with other teams and with stakeholders.
To manage the collaboration between multiple stakeholders and colleagues in other teams with the aim of creating even more added value for our customers.
We are looking for: A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions.
You put the customer 1 st . You are driven and customer focused.
You love collaborating with different people and working within an international context.
You have Agile experience and mindset and you produce valuable deliverables in close collaboration with your team, at every step of the process (from requirement gathering to testing and communication plan implementation).
You make things happen thanks to your 'can-do' attitude with diligent respect for the (risk) processes
Evolution is part of your DNA: you are interested in how our world (and customers) evolve, you stay up-to-date on the digital trends and translate this into the continuous improvement of our customer journeys.
You are fluent in English. Dutch or French are a plus.
You hold a Master's degree with 3 to 5 years of experience in Digital projects, preferably in a banking or financial sector.
Knowledge on open banking initiatives (PSD2) is a plus.
We offer you A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.
Internal Number: 4818873
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