Do you get excited about process improvement? Are you a quality nerd? The Office of Assessment, Planning & Improvement is recruiting for a Regular, Full-time (1.0 FTE) Quality Management Consultant. This position will provide consultation to and facilitate process improvement teams at other health departments, governmental agencies and health and social service agencies through the Department's Public Health Centers for Excellence (www.phcfe.org). This position will coordinate all quality and performance management services provided by the Centers for Excellence.
Some of what you'll do:
• Consult with external leadership (includes quality leadership teams and executive leadership) regarding the use of quality and performance management methods and tools. • Advocate for and demonstrate the benefits of applying quality methods to achieve business objectives. • Facilitate performance management, project management and quality improvement processes. • Champion work to institutionalize quality principles and thinking in agencies. • Develop and implement internal and external training programs based on customer needs; evaluate trainings to determine effectiveness. • Disseminate process improvement toolkits or packaged learning modules through formal and informal training. • Work with agency leaders to identify and prioritize improvement opportunities, scope out improvement projects and translate functional goals into quality strategies/projects with measurable objectives. • Coach, mentor, train and develop green belts, yellow belts and champions in PDSA or lean six sigma methodology. • Research and develop proposals for fee-based services provided by the Public Health Centers for Excellence.
Go to detailed Classification Specification. (https://www.governmentjobs.com/careers/tpchd/classspecs) *See Program Analyst III*
What you bring to the table:
• Knowledge of quality improvement and evaluation methods and tools. • Knowledge of project management methods and tools. • Knowledge of the principles, practices and techniques of change management. • Knowledge of performance management methods and tools. • Knowledge of project management methods and tools. • Skills in developing comprehensive, written reports including recommendations for improving processes and programs. • Skill in translating complex data reports into language understood by the community or other lay audiences. • Skills in contract and grant writing and management. • Skills in public speaking. • Skills in planning and organizing work activities to meet established objectives. • Ability to manage multiple barriers and issues, adapt to changing circumstances and develop and implement creative solutions. • Ability to understand multiple and interrelated system level conceptual issues and develop practical applications and solutions on the community level. • Ability to generate a shared vision for the community and clients, to generate and maintain enthusiasm for developing solutions and instill a sense of hopefulness for continued improvements. • Ability to provide effective technical assistance through coaching, mentoring, training, delegating, and directing. • Ability to facilitate executive-level group processes and decision-making.
Who should apply: Bachelor's degree in management, public health, business administration, or a related field; and five years of progressively responsible professional experience in public health, program management, or program evaluation, or the equivalent combination of education and experience to perform the essential functions of work. Master's degree preferred.
Required Certifications and Licensure • Possession of a valid driver's license and an acceptable driver's abstract is required prior to employment.
Desired • Black belt in six sigma, lean six sigma or comparable DMAIC methodology and level of expertise. Working Conditions & Physical Requirements:
Work Setting: Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in government office environments.
Physical Demands: None. Tools and Equipment: Duties require the use of standard office furniture and equipment (e.g., desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc.) Travel: Driving a vehicle requiring a license. Some travel is required, and is typically local or regional, to meet with clients, conduct business, or attend or provide training. Occasional out-of-state travel may be required.
When public health responds to an emergency you may be assigned duties that are outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
Internal Number: 19-00002
About Tacoma-Pierce County Health Department
Tacoma-Pierce County Health Department’s mission is to protect and improve the health of all people and places in Pierce County. As part of our mission, the Health Department tackles known and emerging health risks through policy, programs and treatment in order to protect public health. We are one of only 163 accredited health departments in the country and among six in the state to have met or exceeded the Public Health Accreditation Board’s quality standards.