Job Summary: Provides day-to-day support for IWE's Support Services Department and performs other assigned duties as needed.
Summary of Essential Job Duties:
Enters, in a timely manner, instructor, student, course, assessment and evaluation data into IWE's database and proprietary grantor applications.
Issues training reports after each class is delivered using Microsoft Excel, Word, and Access.
Prepares training audit files.
Maintains customized training database for statistical and audit purposes using MS Access software and proprietary grantor applications.
Issues course paperwork and handouts for each course that is delivered.
Collects, in a timely manner, training paperwork after training courses have been completed and ensures all documents are properly submitted by trainers. Tracks all missing documents and works with Project Manager/Coordinator to ensure missing documents are secured.
Reproduces selective training materials for courses and to fill online or phone orders.
Issues certificates and other credentials for students.
Mails out training reports and certificates to clients and files training reports for audit purposes.
Files training reports for audit purposes.
Answers IWE general phone line and routes calls as needed.
Provides online and phone customer service support to IWE clients as needed.
Fills online or phone orders for training materials, ensures that they are shipped to client, and enters order and shipment information in Order Fulfillment system.
Supports manager with administrative aspects of the Support Services Department.
Performs other duties as assigned.
High School diploma with a minimum of 2 years of administrative assistant or clerical experience in a small department. Associate's Degree in business, education, or general studies preferred.
Basic to Intermediate Microsoft Excel, Word, Access, and Outlook skills.
Ability to multi-task in a very fast-paced environment.
Self-directed, organized, and innovative with a well developed sense of customer service and professionalism.
Sensitivity to socially and ethnically diverse communities.
Good written and verbal communication skills both in English and Spanish.
Flexibility in work hours a must as job requires some work afterhours and in the weekends.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About Institute for Workforce Education
The Institute for Workforce Education (IWE) is the leading provider of dual-language workforce development services in Illinois. We add value to businesses and organizations by delivering results-driven, customized training services in a responsive, professional manner.