The Electronic Health Record Specialist plans, implements, maintains and provides technical support and training for the Electronic Health Record and EHR-related packages. The specialist will be the in-house expert for EHR related projects, including properly configuring the systems, and building custom forms, and reports.
Electronic Health Record Management:
Champions proper use and structure for the EHR systems.
Provides daily support to EHR end users through troubleshooting, coaching, and consulting to facilitate the implementation, integration, and optimal use of the EHR.
Identifies, assesses, troubleshoots EHR related issues as they occur, and sees through to full resolution.
Refers issues that require additional assistance to IT Help Desk, or EHR vendor(s) support team.
Acts as project manager for all EHR related projects such as implementations and upgrades.
Ensures proper data integration with population health overlay and between EHR systems.
Coordinates documentation and training.
Act as the lead trainer in a train-the-trainer model for the EHR systems.
Prioritizes enhancement, change, and reporting requests.
Maintains proper user control by adding new users and deactivating users as necessary.
Works with SVP of Clinical Operations to activate and deactivate providers’ licenses for eClinical Works.
Maintains confidentiality of all patient and employee information.
Develops processes to increase system adoption and streamline patient care.
Generates, designs and implements new forms, and reports as needed.
Prepares regular reports for clinical team and management.
Participates in agency meetings and in-services. Completes staff training as required.
Other duties as assigned
Adheres to OSHA guidelines for a safe work environment
Follows all rules required to comply with confidentiality and HIPAA policies.
Complies with all applicable laws ,including but not limited to medical records laws, HIPAA, OSHA, billing and coding laws and regulations, and the corporate compliance program of Pillars Community Health
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.
EDUCATION & EXPERIENCE
Bachelor’s Degree required, preferably in Healthcare Administration; Business Administration with a healthcare management concentration, Health Service Administration, or other related field. Equivalent combination of education and experience may be considered in lieu of degree.
At least 1 year of experience as an administrator of an Electronic Health Record required. 1 year of experience as an administrator of the system “eClinical Works” or “Qualifacts Care Logic” strongly preferred. Prior experience with SQL reporting is also preferred. At least 6 months of experience training new users of an E.H.R. system required. Non-Profit and/or FQHC experience preferred.
Excellent communication skills, both written and verbal, are required.
Strong organization and time management skills are required.
Ability to work independently and demonstrate initiative is required.
Proficiency with Microsoft Office is required.
Displays courteous and professional behavior in all interactions with the public.
Works cooperatively with other staff members.
Displays flexibility in accepting, changing, or carrying out assignments.
Basic knowledge of CPT, Healthcare Common Procedure Coding System (HCPCS) coding is preferred.
General understanding of the medical billing process is preferred.
Mobility: Personal vehicle needed for transportation to/from Pillars Community Health sites. Some travel to conferences, trainings etc. Local travel among sites and to community events and functions, trainings, required. Mileage for authorized work-related purposes is reimbursable. Normal accessibility and mobility through the sites navigating stairs, inclines, ramps, carpeted, smooth and rough surfaces. Lifting/carrying of objects up to 30 lbs.
About Pillars Community Health
Pillars Community Health is an innovative health and social services agency, one of only a few nonprofits in the state of Illinois to integrate primary medical and dental care with behavioral health, social, and educational services. The organization is the result of a merger between Pillars and Community Nurse Health Center on January 1, 2018. To learn more about our merged agency, visit www.PillarsCommunityHealth.org
Pillars Community Health is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, religion, creed, color, national origin, gender, age, marital or veteran status, sexual orientation, disability or any other legally protected status.