Lead a multi-disciplinary project team to build the core customer data management infrastructure associated with the Salesforce Dot Com, Changepoint, Cvent, Marketo, CDR (Cognos) and other internal systems which are integrated with it to share customer and product data
Act as principal designer for major systems and data architecture
Provide integrated systems planning and recommend new or different technologies which will enhance current systems and support overall corporate and business goals
Communicate recommended architectural vision, customer data strategies as well as reporting & analytics roadmap strategies and obtain buy-in from senior management and key internal stakeholders
Solicit feedback from internal software users to identify opportunities for process optimization, process redesign, or development of new process/policies
Communicates effectively at all levels within the organization and contributes to Steering Committee meetings
Establish and manage a company-wide customer data governance process
Ensure that Architect reviews are performed and approving system designs
Work closely with the Software Engineers and CRM Business Team to execute the strategy utilizing technology where possible and building in functionality enhancements to prevent users from tainting clean data. Also ensure that new features are implemented according to specification and bugs are fixed.
Serve as product manager for the overall MA BI and Reporting applications including prioritizing releases
Leverage customer data analytics to develop and execute customer relationship management strategies
Analyze data related business problems and provide solutions with BI tools and technology at hand and where applicable proposes new tools and solutions which have a positive impact on the organization which will improve the existing analytics capabilities
Lead project planning activities with project managers, development teams, quality assurance, and other teams to define the milestones and activities within a comprehensive project plan to ensure project is on time and on budget
Ensure data quality through development and testing best practice
Build, motivate, train, mentor, evaluate, and manage team members
Manage and improve the user experience of our applications
Work with internal project teams to ensure that an explicit customer focus is maintained through project execution.
Provide content and review documentation for release or new features
Measure and track progress toward strategic goals through use of appropriate metrics
Administer policy, procedure, process standards for the effective management of the Business Systems and Data Management organization
Bachelor's Degree in computer science or technical discipline or equivalent. 12+ years related information systems experience. Master's degree a plus.
12+ years of reporting and analytics experience.
Experience with system architecture methodologies with a proven track record of IT "thought leadership" and being a "change agent"
Strategic thinking and strong orientation to detail.
Experience with data quality, data cleanup, data strategy, customer data integration (CDI), enterprise information management (EIM), and/or master data management (MDM) projects a must.
Experience in IT strategy, architecture leadership
A senior level knowledge of systems development lifecycle, a must
The ability to leverage skills across multiple areas of responsibility by architecting multiple, complex solutions of high performing and flexible systems over a sustained period of time
Experience with implementing an ERP package a plus.
Understanding of simple to complex SQL queries, views, stored procedures and functions
Flexibility and prioritization skills.
Strong quantitative and analytic skills (including intermediate knowledge of Excel and Access and relational database queries).
Experience with Salesforce Dot Com, Peoplesoft, and other CRM applications preferred.
Hands on report development and/or data analysis experience using SQL in a SQL Server
Experience using Business Intelligence tools including Cognos, Business Objects, SSRS, or other decision support tools; Cognos experience is preferred
Knowledge of MS Office suite of products with emphasis on Access and/or strong emphasis on advanced Excel skills
Knowledge of Microsoft SQL Server 2005/2008 Management Studio
Strong background in business process analysis, requirements, and design, as well as data modeling, prototyping and detailed functional design.
Expert understanding of data analysis, including root-cause analysis, and other process modeling and systems design tools.
Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines.
Must possess strong initiative and a get-it-done attitude.
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Demonstrated leadership that includes the ability to instill passion and direction in their teams
A high level of confidence interacting with business professionals at all levels.
Excellent team player able to work with virtual and global cross functional teams.
Ability to juggle multiple projects and tasks.
Excellent, creative problem-solving skills.
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.2 billion in 2017, employs approximately 11,900 people worldwide and maintains a presence in 41 countries. Further information is available at www.moodys.com.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email firstname.lastname@example.org.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Internal Number: 4974358
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