Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Computer Support Coordinator -Lauinger Library
This position ensures that Lauinger Library staff, public and utility computers, laptops, and mobile devices (Windows and Mac) and printers have hardware and software, needed to operate computers for work, teaching, and lab activities. Responsibilities include maintaining, upgrading and troubleshooting staff, public and utility computers, printers and other computer peripherals located in Lauinger Library. Using advanced planning skills and technical knowledge, the position performs complex, relatively varied tasks to provide technical support for the computing environment. This includes hardware, operating system, network client, applications, and digital/analog interface troubleshooting, maintenance, installation, and problem resolution. This position is expected to communicate regularly with staff throughout the Library in all library departments and locations (SCS, Blommer, and Qatar). This position plays a key role in providing the technology infrastructure for the library in partnership and close consultation with Main Campus Enterprise IT Unit (UIS). Works through extensive collaboration with the various units in UIS and UIS Security Office. The position also collaborates with faculty and students who teach classes in the Library or use Library computers and other library technology for research, teaching, and learning.
Undergraduate degree in Information Technology, Computer Science/Engineering or similar/equivalent degree. Degree requirements could be waived in lieu of years of demonstrable experience
Experience providing desktop support and systems administration for Windows and Mac software and hardware
Able to create and deploy workstation images
Knowledge or experience in using wikis and ticketing system(s)
Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known
Experience in managing Windows and Mac hardware/software environments
Experience troubleshooting computers/laptops/mobile devices, printers, and computer peripherals
Experience and knowledge of implementing and/or maintaining software distribution and endpoint client administration tools through JAMF Casper and/or SCCM
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Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: JR05494
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.