With client assets of around EUR 300 billion (as at September 30, 2017), Deutsche Bank's Wealth Management business is one of the largest asset managers worldwide. We offer affluent clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management.
As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations. We create lasting value for clients. We develop bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate & Investment Bank and Deutsche Asset Management.
We combine financial strength and stability with trustworthy partnership and forward-thinking in order to build sustainable and beneficial client relationships.
Candidates will be part of a helpdesk to provide support and technical assistance to clients who are using the Deutsche Wealth Online (DWO) eBanking facility to view their portfolio summary and monthly statements. The helpdesk serves as the first point of contact for DWO users if they encounter login, technical and security related issues.
Respond to DWO related queries via phone, email or chat.
Provide basic technical assistance to DWO users.
Investigate and provide support for login related issues such as Password and Digital Token.
Follow up with clients/users to ensure full resolution of queries and issues logged.
Escalate security/technical related issues via established channels.
Record and analyse common DWO issues and/or complaints and provide feedback as well as recommendations.
(Helpdesk) Skills and Qualifications:
Excellent customer service skills.
Ability to communicate effectively to help customers solve their issues promptly.
Strong computer skills and the ability to troubleshoot and diagnose problems.
Broad understanding of mobile platforms (iOS and Android), PC and Mac.
Familiarity with industry standard eBanking functionalities and security features.
Ability to write, edit and update the operating manual and FAQ.
As we serve HK based clients, the candidate will ideally need to be proficient in Cantonese, Mandarin and English
Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.
Internal Number: 4972694
About Deutsche Bank APAC
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