Facilities Management, a department of University Services, is responsible for the physical assets of the University to ensure a quality environment for students, faculty, staff and visitors in support of the University’s mission of teaching, research and outreach. The University of Minnesota’s Facilities Management department maintains 23 million square feet, currently divided into 5 geographic areas, with an annual budget of $175 million. We employ 1,100 employees, represented by 22 unions.
Overall responsibility for on-going facility operations and stewardship, including maintenance, custodial, project management, support services, and safety in assigned district. Serves as a key staff member of Facilities Management District Operations senior leadership team. Partners with other University Services divisions to provide full service facilities management operations, to support the teaching, research and outreach missions of the institution. Ensure environmental sustainability initiatives are integrated into all facilities operations. Reports to Senior Director of District Operations of Facilities Management.
Directly supervises and develops professional, technical and administrative staff including administering the performance management program, providing feedback, coaching employees to improve performance, and taking corrective action.
Monitors and makes ongoing recommendations to Team Managers and Front Line Supervisors regarding the development of District work teams within District structure.
Create a positive work environment for District employees, incorporating the University’s commitment to equal opportunity and diversity in hiring, retention, promoting employees, and empowering employees to use their full range of talents and abilities.
Responsible for clear, consistent communication with all District staff.
Ensures District staffing is appropriate to cover facility needs 24/7/365.
Understands Union contracts and helps staff members handle related issues appropriately.
20% Customer Success
Meets regularly with District customers to communicate and ensure FM is meeting all of their facility needs.
Negotiates and executes Service Level Agreements (SLAs) with major customers as appropriate.
Monitors customer satisfaction levels through KPI’s and other accountability measures.
Promotes customer-focused service in conjunction with other University Services departments.
Oversees all maintenance and custodial activities in assigned District.
Ensures compliance with building codes, safety requirements, and partners with appropriate University departments to resolve safety, environmental, and workers compensation issues.
Ensures Team Managers and Front Line Supervisors administer University safety programs.
Oversees administrative operations of District office.
Participates in after-hours/weekend/holiday on-call rotation.
Utilizes technology based tools to collect, interpret and analyze management information.
20% Finance and Budget
Develops annual O&M and capital budgets based on the institution’s budget allocation, capital plan and reallocation target.
Actively tracks and manages expenditures to execute budget to target.
Essential Functions of Position:
Uphold and promote FM’s stewardship and facilities management responsibilities at the University of Minnesota.
Provide direction and leadership for District staff.
Promote customer-focused service in conjunction with other University Services departments.
Strategically plan and set long term District goals to ensure service delivery is aligned with the FM Department’s and University’s mission.
Proactively identifies areas for improvement and implements process changes to achieve cost savings, increase efficiencies, and eliminate process waste.
Formulate and manage District budget.
Work Environment: 70-80% of work is performed in a general office setting. 20-30% of work is performed in the field including construction/remodeling sites, and University Facilities. This position is occasionally exposed to equipment and machine areas, hot/cold areas, extreme weather conditions, tunnels and confined spaces.
Internal Number: 327830
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.