ChildServ has a robust internship program where our goal is to provide a real-world, meaningful experience, where you are exposed to genuine work for a nonprofit whose mission is to protect, heal and educate children and families so that they can build better lives.
As a process improvement intern, you’ll network with cross-functional teams, other interns and leadership. In addition to your daily responsibilities, you’ll make a valuable contribution to our team by managing projects from start to finish. Projects are driven by data needs and you’ll have the opportunity to give a final presentation to our leadership team, if you so choose, showcasing your awesome work.
As a key member of our quality improvement team, and after learning the quality improvement culture and routine, the process improvement intern will be responsible for analyzing and recommending improvements to the routine acquisition, analysis and reporting methodology of ChildServ’s quality improvement team.
Partner with team members in quality improvement to develop an understanding of the processes currently used by our quality improvement team through hands-on experience, observation and analysis.
Assess the effectiveness and efficiency of processes (including the use of continuous improvement, project management and change management practices).
Observe and analyze data operations using various process improvement methodologies to make recommendations which lead to possible efficiency gains, expense reductions, and improved quality and service enhancements.
Enhance monitoring tools and processes to measure and document KPI performance, efficiency gains and cost savings of process improvement recommendations.
Develop reports from our various data analysis tools and assessments.
Perform other duties, as assigned.
Pursuit of an undergraduate or graduate degree.
Interest in social services.
Experience with the Microsoft Office Suite.
Present to diverse audiences.
Work on a small QI team running multiple projects concurrently.
Prior work experience in a related field.
A strong understanding of mathematical concepts and statistical analysis.
Experience with various process improvement concepts and methodologies.
Cumulative GPA of 3.0 on a 4.0 scale.
Strong interest in social policy.
A background in applied statistics & modeling.
Strong written and verbal communication skills.
Ability to manage multiple projects simultaneously.
Excellent organizational skills and attention to detail.
Ability to work both independently and as a team member.
Ability to work discretely with sensitive and confidential data.
Other Knowledge, Skills or Abilities:
Ability to decipher themes and create stories from large datasets.
Inquisitive, creative, and process orientated mindset.
Mission- Building a better life for children at risk.
Vision-We will be an innovative, nimble leader in providing high-quality, effective services to support children, youth and communities in meeting the ever-changing challenges of society.