BNYM Broker Dealer Services (BDS) provides powerful solutions, intuitive technology, comprehensive operational support and robust clearing and custody services to our clients. With a dedicated presence on six continents, 35 countries and a global custody network in over 100 markets, we are focused on meeting the needs of our clients through our 24 hour multi-lingual Client Service Delivery Centres and Relationship Management teams in Asia, Europe and the US.
The Account Manager role is located in London and supports global clearing, custody and settlement solutions to institutional clients in EMEA. The team includes relationship managers, account managers, product and business development professionals.
BDS partners with Banks and Broker-Dealers across multiple tier profiles requiring services such as bespoke domestic (CREST / DTCC / FED) clearing through to global cash equity and fixed income markets servicing agency brokers, proprietary trading desks and market-makers trading either on stock exchanges, multilateral trading facilities.
The Account Manager (AM) is responsible for managing key accounts, maintaining a long-term relationships with accounts and maximising client satisfaction levels across the combined broker dealer services group. Acting as the key interface between the customer and all relevant internal teams, the AM plays an integral role in the overall client experience across the broker dealer services product suite.
Maintain all client relationships and accounts in accordance with all applicable regulations and policies
Provide in-depth daily support to designated external clients through extensive phone interaction and personal visits
Foster and maintain client relationships by resolving problems and/or complaints in a timely manner
Acting point of escalation for the client for operation and system issues, ensuring service levels are maintained
Provide product knowledge and technical assistance as necessary
Knowledge of policies and procedures across the firm and industry
Inform clients of new products/systems to maintain and increase revenue stream and assist with the rollout of new products
Maintain open lines of effective communication with both internal and external clients
Assist in determining the financial impact of re-pricing the existing book of business
Assist relationship managers with new prospects and when signing new business, pursue incremental revenue opportunities
Assist with the collation and submission of Business Acceptance Committee documentation
Account managers require minimal supervision and should provide exemplary client service ensuring that all issues are resolved completely, properly and in a timely fashion
Project manage to conclusion the remediation of all recorded Risk Events and key operational issues
Remedy breakdowns and failures in procedures, propose solutions and agree implementation or escalate to the appropriate body for authorisation
Internal information dissemination (e.g. call reporting), plus conduit for formal client communications (operational nature)
Education/exams-degree or professional qualification. Demonstrates continued personal or professional development
7-10 years' experience in the financial services industry is desirable
Ability to develop and maintain an affective working relationship with clients and collaborative relationships with colleagues
Strong product knowledge
Knowledge of products and procedures of the firm and industry
Strong negotiation, decision-making, problem solving and analytical skills
A professional and courteous manner when interfacing with all internal and external clients and strong interpersonal skills
Ability to uphold and practice the highest code of ethical standard and conduct
Ability to effectively prioritise and multi-task in a high-pressure, high volume environment and meet deadlines
Good verbal and written communication skills
Ability to complete platform presentations in front of large groups
Ability to think independently, to be self-motivated and acquire new skills and knowledge
Strong technical skills, working knowledge of BNYM systems and products
Extensive experience with (or possess the ability to quickly learn) in-house Pershing systems, strong PC skills, Microsoft Office and database management experience: Word, Excel, PowerPoint, Access, Project and Visio.
BNY Mellon is an Equal Employment Opportunity Employer.