Organizational Area: Academic Affairs: Academic Planning, Programs, and Coordination - California Digital Library
Location: Oakland, CA
Posting Salary: $130,000 - $136,000
Position Summary: The UC3 Associate Director, reporting direct to the UC3 Director, will be an enthusiastic member of this dynamic organization applying advanced product management concepts, techniques, and objectives to plan, create, maintain, enhance, and operate robust services responsive to the evolving needs of UC stakeholders. He or she will also collaborate and consult with UC3's Development Manager and CDL's central services groups (IT, web programming, UX team, etc.).
This position will manage a team of UC3 product and service managers to ensure the continued delivery of high quality services and project outcomes, the ability to grow these services in accordance with CDL strategic objectives, and the capacity to respond to new opportunities and systemwide mandates.
More information on our organization: California Digital Library (CDL) provides transformative digital library services that amplify the impact of the libraries, scholarship, and resources of the University of California. One of CDL's four main programs is the University of California Curation Center (UC3 - http://www.cdlib.org/uc3). UC3 supports four leading-edge products (Dash, DMPTool, Merritt, EZID) as well as initiatives for research data management, data publication, alternative metrics for usage and impact, and digital preservation.
Special Conditions of Employment: Travel Travel outside of normal business hours
Other Special Conditions of Employment: Successful completion of a background check is required for appointment to this critical position.
Job Close Date: 1-7-2019
Duty 1: Provides guidance to the product and service managers following established policies and management guidance. Ensures that staff activities are aligned with CDL's strategic priorities and that sufficient time is allocated for professional development opportunities. Function:Management and Supervision Percent: 15
Duty 2: Rationalizes service planning and evaluation activities in order to promote strategic and deliberate product development and to create capacity within the group to take advantage of new opportunities. Leads the product team in developing effective practices for regularly assessing services and projects in order to recognize when those activities should be modified or ended. Function:Planning Percent: 25
Duty 3: Develops and oversees the continued implementation of strategies for consistency, reliability and efficiency across all services and projects. Ensures the creation and use of best practices for operational standards, customer support, stakeholder communication and engagement, product/project development and roll-out activities, documentation, QA, reporting, and assessment. Function:Service/Product Quality Percent: 25
Duty 4: Works with the UC3 Director and UC3's Development Manager to align program activities with organizational priorities maintain an understanding of development team priorities and capacity, and to evaluate strategic opportunities. Function:Group Priorities Percent: 25
Duty 5: Collaborates with CDL colleagues in order to develop organizational best practices across programs and services. Participates in groups and initiatives at UC systemwide, national, and international levels. Function:Collaboration Percent: 10
Job Requirements Bachelor's degree and at least three years' experience with development and delivery of online information services in educational, publishing, library and/or research settings, including experience establishing product development plans; working with technical and non-technical staff; helping users with online information services and/or products, or equivalent combination of education and experience.
Thorough knowledge of user-centric software development practices and core digital library technical concepts and issues, including various standards related to research data management, digital preservation, data publishing, data metrics, and persistent identifiers.
Demonstrated ability to create technical and end-user requirements documents and high-level system designs, evaluate existing local systems and vendor-supplied systems against requirements, make well-researched recommendations regarding purchasing and modifying third-party systems or building local home-grown solutions, and develop and coordinate product/project implementation plans.
Proven experience in ensuring reliable production services; leading implementations of new, enterprise-wide applications; creating and assuring the adherence to practices that allow for continued development and feature deployment for production level systems while maintaining expected service levels and user experience; establishing appropriate notification and escalation procedures; risk management and problem triage; application failure management; and root cause analysis.
Excellent analytical abilities combined with strong oral and written communication skills. Creates clear and concise documentation, reports, proposals and presentations covering both technical and non-technical topics for audiences with varied levels of technical knowledge. Required
5-7 years of experience in managing scholarly communications systems and services with multiple, distinct stakeholder groups. Must include experience with both vendor and locally developed applications.
Excellent analytical abilities combined with strong oral and written communication skills. Creates clear and concise documentation, reports, proposals and presentations covering both technical and non-technical topics for audiences with varied levels of technical knowledge.
Demonstrated ability to effectively engage with a diverse set of stakeholders, attuned to the nuance and tone required for the various audiences within the higher education setting.
Strong organizational and project management skills, paired with the demonstrated ability to create and execute product/development plans.
Demonstrated ability to directly supervise both technical and non-technical staff for product development and for daily operations. Ability to provide leadership and create consensus where possible.
Deep and broad knowledge of trends and current issues related to scholarly communication, data repositories, digital preservation, and other spheres of existing and emerging library activities. Required
Advanced degree preferred.
Formal training in product management preferred. Preferred
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