UW Medicine's IT Services department is looking for an outstanding Technical Services Coordinator to join the team! This is essentially a Sr. Technical Project Manager for our Data Center Operations and Monitoring team. This position requires someone who is very technical; you've likely been a Systems Administrator, Monitoring Analyst, or the like at some point in your career. Then you decided you loved managing the many projects that get thrown your way even better, so you've been a Project Manager ever since. Sound intriguing? Keep reading!What are we looking for?Patients Are First focusCustomer service mindsetInterpersonal skills and teamworkResults-oriented attitudeCommitmentAdaptability and flexibilityWhat are the perks?Medical insurance at reasonable rates with TEN plans to choose from!Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!10 paid holidays annually!1 personal holiday every year!Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!Voluntary Investment program to save more towards your retirement!Deferred Compensation program to save even MORE towards your retirement!Flexible Spending Account...Tax Exempt!Dependent Care Assistance program!On-site Childcare Centers!Long Term Disability insurance!Life and Accidental Death and Dismemberment insurance!U-PASS transportation program and discounted parking...PRE-TAX!Tuition Exemption program – at the UW (and other colleges around the state)!Housing resources and home buying options!Auto, home, renter, and boat group insurance!Valuable membership and merchandise discounts!Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!For all of the specific details on these benefits and more, please click here.The Data Center, Operations, and Monitoring (DCOM) team manages data centers - which is the physical infrastructure that is the foundational level that supports all enterprise systems that UW Medicine depends on; enterprise monitoring of virtual and physical systems, web services, and various applications; Data Protection Services (backups) for ITS' systems as well as other departments. The Technical Services Coordinator (TSC) is a DCOM team member and is primarily responsible for three functions:1) Management of technical projects for the DCOM Team, plus cross-team projects, in areas such as data center and network infrastructure upgrades, replacements and enhancements, and implementations of new internal applications.2) Coordination of complex technical operational activities between ITS teams. 3) Functions as TSC for larger organizational projects in conjunction with other members of the DCOM team.This position needs to understand the dependencies on the University of Washington and ITS computing infrastructure. This includes data center, network, SAN, and security for a large and diverse computing environment. Additionally, the incumbent should have familiarity with Windows, UNIX, and VMWare infrastructure services.The ITS systems environment is a complex mixture of production and non-production environments supporting multiple applications. The TSC needs to gain a solid understanding of the function of all these components and how they interface with the end user, as necessary.The UW Medicine application infrastructure is a highly complex set of applications performing significant functions for medical practitioners and support personnel. The ITS computing and networking environment integrates many applications. This position needs to know how these applications are interfaced and the impact of such interfaces.The TSC needs to understand best practices and processes of support activities to ensure a smooth transition to operations and to limit the impact to end users. Estimation of level of effort, a key task, is based on this understanding. In addition, the TSC must be able to ensure successful completion of project tasks within the confines of the operational dependencies of systems and infrastructure, minimizing disruption of services and impact to the clinical community.Responsibilities include:Projects (40%)Perform project management processes necessary for successful delivery of information technology projects. This includes the initiation, planning, executing, monitoring / controlling and closing of the project. It is expected that this position would involve doing the project management for 1-4 significant projects at any given time. Examples include:Requirements definitionProject approach definitionProject planning Detailed work breakdown structureArchitectural review Budget managementTest planningTime managementIssue managementRisk managementChange management and project readinessFollow project management methodologies defined by the ITS PMO and as required by executive leadership. Follow ITS standards for systems and processes.Report project status on a routine basis.Communicate project activities to ITS leadership and staff. Provide detailed performance feedback to project team members and supervisors.Participate in leadership meetings as required. Ensure staff are focused on ITS and UW Medicine priorities.Deliver projects on time, within budget, at acceptable levels of quality to ensure customer satisfaction.Meet regularly with project management team.Provide formal feedback to the team manager and supervisors on project performance.Operational Projects and Activities (35%)Plan, execute and monitor larger operational activities such as (but not limited to) major data center upgrades, and migrations, hardware upgrades, software upgrades.Maintain a calendar of technical operational activities. Coordinate and lead downtime planning and execution.Evaluate, predict and correct resource contention issues.Coordinate periodic vendor health checks.Maintain periodic technical system performance metrics.Initiate capacity planning exercises.Perform activities with the least amount of service interruption.Coordinate
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