The Coordinator, Academic Link supports the mission of the Office of Student Success by providing operational oversight to the Academic Link's programs and services. The position oversees the day-to-day operations of Link by managing the tutor schedule, overseeing the front desk, and scheduling/facilitating academic success workshops. The Coordinator will hire, train, and evaluate the student coordinators, student tutors, and front desk staff. Additionally, the Coordinator is responsible for reporting on the tutoring program and works closely with the Director, Academic Link to conduct program assessment and evaluation.
Bachelor's degree in an appropriate, related field plus one or more years of experience or equivalent combination of education and experience. Experience teaching or tutoring students and/or working with diverse student populations. Experience in office management is preferred.
Knowledge of innovative learning strategies that facilitate student-centered teaching, assessment and learning.
Ability to critically evaluate and support the academic needs of a diverse student population.
Knowledge of best practices in office management, responsibilities, systems and procedures.
Ability to effectively recruit and supervise student coordinators, tutors, and front desk staff.
Familiarity with training practices and procedures for student staff.
Experience with tutor scheduling software platforms, learning management and student information systems.
Ability to effectively advise, mentor and retain underprepared students.
Multicultural competency with a strong commitment to diversity, equity, and inclusion.
Excellent oral and written communication skills, including: print publications, online digital content management and distribution.
Problem solving skills with attention to detail, and proven ability to balance concerns and find timely, mutual solutions.
Ability to work independently and as part of a team to advance success in higher education with student, staff and faculty partners.
Proficient with Microsoft Office applications and Adobe products.
Ability to travel between campuses, and work evenings and weekends as required.
Lead and manage the Academic Link's peer tutoring program.
Collaborate with faculty, staff, and advisors to recruit and hire student tutors.
Hire, train, supervise, and provide work direction for Link employees, including student tutors, student coordinators, and front desk staff.
Conduct and oversee observations of tutors and provide feedback to staff.
Develop trainings and professional development opportunities for student tutoring staff in alignment with College Reading and Learning Association standards.
Oversee scheduling software to ensure efficient operations of tutoring and testing services.
Utilize TutorTrac system to collect data and generate reports to help assess the outcome of services provided.
Serve as secondary liaison to English department to oversee the writing tutoring services across the curriculum.
Coordinate and perform a range of operational support services for the Academic Link.
Participate in university events related to recruiting, alumni relations, and orientation (e.g. Open Houses, Stevenson Scholars Days, Homecoming, Mustang Days, etc.).
Advance on-campus outreach efforts to maximize student participation in Link programs and services.
Assist the Director in designing and maintaining the Academic Link’s current content online presence: portal page and external website; create and disseminate additional publications that provide information about the Link's programs and services.
Provide leadership, management and oversight for Don't Cancel Class workshops.
Contribute to a community of educators by actively participating in professional development opportunities on-campus and/or through applicable professional organizations.
Facilitate shift coverage for front desk staff and the Testing Center as needed.
Assist the Director as a Site Manager to facilitate placement testing to incoming students.
Represent the Academic link in the absence of the Director. Serve on committees and presents to faculty/staff groups as needed.
As Maryland's third-largest independent university, Stevenson serves more than 4,400 students pursuing bachelor's, master's, and adult undergraduate degrees in the classroom and online. Founded in 1947 as Villa Julie College, the University is committed to providing a career-focused education and to offering programs that ensure our students' success in an increasingly dynamic job market.
The University imbues its emphasis on career throughout the educational experience, from coursework to experiential learning. In addition to providing students with a quality liberal arts education, the University also stays true to its tagline, "Imagine Your Future. Design Your Career." Stevenson graduates gain the knowledge and skills that they can apply to not just their first job or graduate course but also carry with them throughout their lives. This promise is made explicit through the Career ArchitectureSM model, which carefully mentors students through a process of learning who they are within a framework of theory, practice, and mentoring. Stevenson has historically high job and graduate school placement rates for its students, helping them find success by starting their careers or by ...entering graduate school for continuing their education. In 2013, the Maryland Career Development Association (MCDA) recognized the impact of the Career Architecture process by awarding Stevenson with its annual MCDA Organizational Career Planning Award. This award recognizes an institution that has developed an excellent program for career development within the organization.