Oversees data collection and case management for surveys in the Survey Lab call center. Manages data entry of survey data, oversees staff and data for projects run from the central office, including programming of questionnaires, sample and data quality management, on-going project progress reports and interviewer training.
Manages all aspects of survey operations including receipt control, respondent recruitment, and locator file management
Produces final data files and codebooks for clients; learns and enforces best practice rules and protocols for each study
Designs and creates regular production reports for ongoing studies.
Manages the efficiency of call center operations and quality control.
Brings any Institutional Review Board (IRB) issues to the immediate attention of the Director
Programs surveys using Sawtooth and Qualtrics software
Serves as back-up caller/interviewer to cover scheduled interviews or call-ins when other staff is not available
Handles incoming requests or complaints from survey participants; handles difficult respondents
Models good phone call technique for other phone shop callers
Manages call center when required during evenings and weekends
Creates training materials and manuals for projects and conducts training of staff
Ability to train and manage a wide range of students and community members with varying time schedules and levels of ability required
Good communication skills for interacting with the general public, with clients, and with specialized survey populations required
Excellent verbal and written communication skills required
Ability to assert authority with respect to research and ethical protocols while still maintaining a collegial atmosphere required
Ability to organize time and tasks to meet project deadlines required
Attention to detail and ability to scan datasets, sample lists, and data output for errors required
Ability to maintain confidentiality of respondent identity and of data required
Willingness and ability to learn new software programs required
Multiple concurrent tasks, constant interruptions, team work required
Interest in a career in social science research required
Sedentary work in front of a computer screen for much of the day required
Willingness and ability to work a non-traditional schedule required
Ability to travel required
Education, Experience, or Certifications:
Bachelor's degree in a field relevant to the research being conducted required
Advanced degree in the social sciences strongly preferred
A minimum of two years of relevant research or project management experience required
Training in survey research methods preferred
Experience with SPSS preferred
Technical Knowledge or Skills:
Proficient in Microsoft office required.
Experience with some statistical package (such as SPSS, Stata, R, or SAS) required.
Experience with some version of survey software (such as Sawtooth WinCATI, Cases, etc) preferred.
Reference Contact Information
NOTE: When applying, all required document MUST be uploaded under the Resume/CV section of the application
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Internal Number: JR03487
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