Classified Title: Student Services Administrator Working Title: Assistant Director, Student Services Role/Level/Range: ACRP/03/MC Starting Salary Range: $44,748 to $61,610 per year Employee group: Full Time Schedule: Monday through Friday 8:30-5 with occasional evenings and weekends Exempt Status: Exempt Location: 01-DC:District of Columbia Department name: 60000051-Student Services Personnel area: Carey Business School
The Assistant Director, Student Services for the Washington, DC Campus is the primary Student Services Office (SSO) point of contact in Washington, DC. The incumbent is responsible for the co- development, implementation and support of all student services office programs and activities related to student conduct, case management, risk management, academic ethics policy, disability support services, summer intensive, student health benefit plan administration, university-wide Student Services Excellence Initiatives (SSEI), educational and informational programming. This position works with a very diverse student population of about 2,500 students, staff and faculty at Carey and the University. The incumbent will provide breadth and depth to the philosophy and execution of student services and will be the main point of contact for all stakeholders at the DC campus for all student services related matters.
The incumbent will report to the Executive Director for Student Services, and work collaboratively with other Student Services, Carey and University faculty and staff, and outside partners to create and maintain a cohesive, well-planned student engagement experience. Requires the ability to practice independent thinking and creative approach to addressing student needs, coaching, engagement and retention.
The successful candidate must be able to collaborate, communicate effectively, prioritize multiple tasks, take a proactive approach to work assignments, and take initiative in the anticipation of future needs of the Student Services team at Carey. The Student Services Office encompasses a wide spectrum of activities: Financial Aid, Summer Intensive, English Language Program, Student Success Center, Disability Support Services, Student Policies and Procedures, compliance, Student Health Benefit Plan, Student Resources, Academic Integrity Policy and Student Conduct Code, student academic and co-curricular support/educational programming and resources, and, general student programming. This wide range of responsibilities demands great flexibility, collaboration and excellent work ethic.
The incumbent will be joining a student-centered, high-functioning, high-paced and collaborative team and will be expected to contribute to its values of respect, integrity, accountability, engagement, personal motivation, entrepreneurship, and, exceptional work ethic.
Specific Duties & Responsibilities:
Manage all Summer Intensive (SI) activities at the Washington, DC campus that include but are not limited to delivering staff training, manage staff, trouble-shoot, and, ensure all logistics run as planned.
Explore, develop and manage external relationships with local non-profits to engage SI students in at least one Community Day of Service and pitch opportunities for Washington, DC campus students.
Create and/or deliver programs and workshops that support the goals of Student Development and Campus Life.
Co-create and implement Week of Welcome activities/events (fall and spring), Week of Finals (2 in the fall, 2 in the spring and one in the summer) at the Washington, DC campus.
Co-create, implement and evaluate activities/events for a brand new program, Success Academy (at least once a year in August).
Support the planning and execution of SSO activities and school/university-wide activities such as: Cultural Connections, orientations, student engagement programming, university-wide student initiatives such as the Health and Wellness initiative between SAIS and CBS, dean level events, etc.
Create, deliver and evaluate educational student programming for the Academic Ethics Policy, Student Conduct Code and mandatory Opioid training sessions.
Work with the Executive Director and the Assistant Director to update school and university-wide policies.
Create and deliver information policy/compliance education sessions to students, staff and faculty as needed/requested.
Delivery federally/state mandated student training (such as yearly Opioid trainings mandated by the state of Maryland).
Serve as the Washington, DC, Disability Support Services point of contact.
Serve as the Washington, DC, first point of contact for student services that includes but is not limited to: policy consultation, conduct issues, academic ethics, case management, school-wide and/or dean events/activities.
Work collaboratively with AAP and SAIS student affairs professionals to organize and support student engagement activities.
Prepare and deliver educational/information sessions for staff and faculty about AEP, DSS and other policies/resources/etc.
Collaborate closely with school and university senior staff, academic department staff, faculty, IT staff, and advisors to resolve student issues.
Develop relationships with other offices that lead to the creation and successful implementation of co-curricular programs. Serve as a back-up to Director of Student Services for Honor Council proceedings.
Propose and execute new programs based on the student satisfaction survey and other student feedback.
Lead and/or serve on school wide committees to assist with planning school-wide events such as graduation, leadership awards ceremonies, etc.
Conduct ongoing research and identify trends and programs that will support school-wide student retention and engagement.
Other duties as assigned.
Minimum Qualifications (Mandatory):
Bachelor's degree required
Master's strongly preferred.
At least three years of progressively responsible student services experience in an academic or student programming environment or other related experience required.
Extensive education and/or experience will receive additional consideration for compensation outside of the posted range.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Master's Degree from a regionally accredited college or university.
Master’s in Business, Student Affairs or similar degree preferred.
Minimum of two years of progressively responsible student services experience in an academic or student programming environment.
Three plus years of administrative experience in higher education, specifically a business school, is highly preferred.
Mandarin language proficiency highly desired.
Special Knowledge, Skills, and Abilities:
Strong understanding of and experience working with diverse student groups, including international students.
Student life cycle, student development theories, adult learning theories.
Adult learning theories.
Student retention theories.
Strong working knowledge of higher education administration in areas of admissions, registration, student accounts, health insurance, Title IX, Title IV and all student services procedures.
Strong working knowledge of technology systems and databases, including MS Office Suite, web platforms such as CollegiateLink, Symplicity, Blackboard, 25Live; social media pages Facebook, Twitter, LinkedIN, Slack, MailChimp, GoogleForms.
Program design and evaluation.
Finance: budget development, expense management, and reconciliation.
Know and use technology, web platforms and social media tools to foster engagement among students.
Know and use online learning tools and virtual technology such as Adobe Connect, Zoom to deliver programs to online students in a professional and engaging way.
Knowledge of policy development.
Must be highly service-oriented with strong interpersonal skills to interact effectively with adult learners, current and prospective students, faculty members, and the general public; sometimes in intense, emotionally-charged situations.
Excellent communication skills with an ability to respond to high volume of student requests and administrative tasks in a timely and professional manner.
Must be highly creative with strong project management skills.
Must have high degree of influencing skills and ability to interact with high level senior level staff and faculty to implement new programs.
Excellent time management and project management skills.
Ability and experience in drafting/writing print materials and other business related communications such as reports, briefs, etc.
Highly attentive to details.
Skillful mediation of student issues and tactful resolution of concerns expressed.
Calm under pressure.
The successful candidate(s) for this position will be subject to a pre-employment background check.
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